Avaya Business Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Incoming Call Route | Standard

• Default Blank Call Routes
  By default the configuration contains two incoming calls routes; one set for Any Voice calls (including analog modem) and one for Any Data calls. Whilst the destination of these default routes can be changed it is strongly recommended that they are not deleted.

• • Deleting the default call routes, may cause busy tone to be returned to any incoming external call that does not match another incoming call route.

  • Setting any route to a blank destination field, may cause the incoming number to be matched against system short codes for a match. This may lead to the call being rerouted off-switch.

• Calls received on S0 trunks and PRI E1 trunks set to QSIG operation do not use incoming call routes. Routing for these is based on incoming number received as if dialed on-switch. Line short codes on those trunks can be used to modify the incoming digits.

• If there is no matching incoming call route for a call, matching is attempted against system short codes and finally against voicemail nodes before the call is dropped.

Settings

• Bearer Capability
  The type of call selected from the list of standard bearer capabilities: Any, Any Voice, Any Data, Speech, Audio 3K1, Data 56K, Data 64K, Data V110, Video.

• Line Group ID: Default = 0, Range = 0 to 99999.
  Matches against the Incoming Line Group to which the trunk receiving the call belongs.

• Incoming Number
  Matches to the digits presented by the line provider. A blank entry matches all calls that do not match other entries. By default this is a right-to-left match.

• • – : Using a- in front of the number causes a left-to-right match.

  • * : Use a * to match any number for which a more specific match doesn't exist.

  • • Combining * in the Incoming Number field and . in the Destination field allow a single incoming call route to direct a range of incoming numbers which match internal destinations.

  • X or x : Use X's to enter a single digit wild card character. For example -91XXXXXXXXXXX will only match when 13 digits, starting with 91, are received. N, n and ? cannot be used.

  • i : The i character does not affect the incoming number matching. It is used for Outgoing Caller ID Matching, see below.

• Incoming Sub Address: Default = Blank
  Matches any sub address component sent with the incoming call. If this field is left blank, it matches all calls.

• Incoming CLI
  Enter a number to match the caller's ICLID provided with the call. This field is matched left-to-right. Number options are:

• • Full telephone number.

  • Partial telephone number, for example just the area code.

  • ! : Matches calls where the ICLID was withheld.

  • ? : for number unavailable.

  • Blank for all.

  • To match on just the Incoming Caller ID, use a * in the Incoming Number field and leave the Incoming Sub Address blank.

• Destination
  Select the destination for the call from the list box. This contains all available extensions, users, groups, RAS services and voicemail. System short codes and dialing numbers can be entered manually. Once the incoming call is matched the call is passed to that destination.

• • Drop-Down List Options
    The following options appear in the drop-down in the following order:

  • • Voicemail allows remote mailbox access with Embedded Voicemail, Voicemail Lite and Voicemail Pro. Callers are asked to enter the extension ID of the mailbox required and then the mailbox access code.

    • User Names

    • Hunt Groups Names

    • AA:Name directs calls to an Embedded Voicemail auto-attendant services.

  • Manually Entered Options
    The following options can be entered manually into the field.

  • • VM:Name Directs calls to the matching start point in Voicemail Pro.

    • A . matches the Incoming Number field. This can be used even when a * (match all) or X wildcards are being used in the Incoming Number field.

    • A # matches all X wildcards in the Incoming Number field. For example, if the Incoming Number was -91XXXXXXXXXXX, the Destination would be XXXXXXXXXXX.

    • Text and number strings entered here are passed through to system short codes.

• Locale
  This option specifies the language prompts, if available, that voicemail should use for the call if it is directed to voicemail.

• Priority: Default = 1, Range = 1 (lowest) to 3 (highest).  
  This setting allows calls to be assigned a priority. In situations where calls are queued, high priority calls are placed before calls of a lower priority. Internal calls are always assigned priority 1. Note that using priority is not recommended for destinations where queue ETA and position messages are being provided by Voicemail Pro.

• Fallback Extension: Default = Blank
  Defines an alternate destination which should be used when the current destination, set in the Destination or Night Service Destination field, cannot be obtained. For example if the primary destination is a hunt group returning busy and without queuing or voicemail.

• Night Service Profile: Default = Blank
  A time profile during which the Night Service Destination should be used rather than the Destination.

• Night Service Destination: Default = Blank
  Set the destination to be used during periods defined by the Night Service Profile. The same range of values can be used as for the Destination field