Small Business Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

User Rights | Phone Manager

This tab is used to set and lock which parts of Phone Manager the associated users can use or adjust.

Settings

• Allow user to modify Phone Manager settings: Default = On  
  This setting is used with the Agent Mode, Phone Manager Status Options, Screen Pop Options and Hide Options. It controls whether those options are applied every time the user starts Phone Manager or only the first time the user starts Phone Manager.

• • If this setting is enabled, then the IP Office configuration setting of those options are only applied the first time a user starts Phone Manager on a PC. Those settings become part of the user's Phone Manager profile on that PC. They can be changed by the user through Phone Manager. On subsequent Phone Manager starts the Manager settings are ignored.  

  • If this setting is not enabled, the IP Office configuration settings are applied every time the user starts Phone Manager and cannot be overridden by the user.

• Agent Mode: Default = Off
  This option controls the setting of the Agent Mode option on the Configure Preferences | Agent Mode tab within Phone Manager Pro. When enabled, the user has additional toolbar controls for Busy Wrap Up, Busy Not Available and Select Group. Note that the options on the Phone Manager Pro Agent Mode tab can be greyed out from user changes by the Agent Mode setting in Configuration Options below.   

• Phone Manager Type: Default = Lite  
  Determines the mode in which the user's copy of the Phone Manager application operates. Modes are Lite, Pro and Phone Manager PC Softphone. Note that the number of users able to simultaneously use Pro and VoIP modes is controlled by licenses entered into the IP Office configuration. This setting cannot be changed by the user. * For pre-3.2 IP Office systems this setting is located on the User | User tab.

• • Enable VoIP: Default = Off
    This option only appears if the selected Phone Manager Type is Phone Manager PC Softphone. It enables or disables the matching setting on the user's Phone Manager PC Softphone.

• Configuration Options  
  These options allow the user access to the indicated configure preferences tabs within Phone Manager. The controllable tabs for Phone Manager Lite are Telephone andDo Not Disturb. The additional controllable tabs for Phone Manager Pro and Phone Manager PC Softphone areScreen Pop,Compact Mode,Agent Mode and Voicemail (Voicemail and Voicemail Ringback controls only).

• Screen Pop Options  
  These options allow selection of the Phone Manager Pro/Phone Manager PC Softphone screen pop options Ringing, Answering, Internal, External and Outlook. The Allow user to modify Phone Manager settings option controls whether these settings are applied only when Phone Manager is first started or every time Phone Manager is started.

• Phone Manager Status Options  
  These options allow selection of the tabs to show within the call history area of the user's Phone Manager.  The tabs selectable for Phone Manager are All, Missed, Status and Messages. The additional tabs selectable for Phone Manager Pro and PC Softphone are Incoming, Outgoing and Account Code. The Allow user to modify Phone Manager settings option controls whether these settings are applied only when Phone Manager is first started or every time Phone Manager is started.

• Hide Options  
  These options allow selection of the Phone Manager Pro/Phone Manager PC Softphone options Hide on close and Hide on no calls. The Allow user to modify Phone Manager settings option controls whether these settings are applied only when Phone Manager is first started or every time Phone Manager is started.