Telephone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Short Code | Short Code

Settings

• Short Code
  The dialing digits used to trigger the short code. Maximum length 31 characters.

• Telephone Number
  The number dialed by the short code or parameters for the short code feature. This field can contain numbers and characters. For example, it can contain Voicemail Pro start point names, user names, hunt group names and telephone numbers (including those with special characters). Maximum length 31 characters.

• • Dialing Complete
    The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are being used.   

• Line Group ID: Default = 0
  For short codes that result in the dialing of a number, this field is used to enter the Outgoing Group ID assigned to the lines that should be used.

• Feature
  Select the action to be performed by the short code. See Short Code Features for a listing.  

• Locale: Default = Blank
  For short codes that route calls to voicemail, this field can be used to set the prompts locale that should be used if available on the voicemail server. See

• Force Account Code: Default = Off.
  For short codes that result in the dialing of a number, this field trigger the user being prompted to enter a valid account code before the call is allowed to continue.

• Force Authorization Code: Default = Off
  This option is only shown on systems where authorization codes have been enabled, see Authorization Codes. If selected, then for short codes that result in the dialing of a number, the user is required to enter a valid authorization code in order to continue the call.