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Telephone Systems

Telecommunications Consulting
Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



User | Telephony

This form allows you to set telephony related features for the user. These override any matching setting in the System | Telephony tab. For details of the ringing tones, see Ring Tones. DefaultRing uses the system default setting set through the System | Telephony tab.

A  symbol indicates that in IP Office 3.2 the settings can be set and locked by the user's associated user rights.



Operator Rights View



















IP406 V1




IP406 V2






  • Outside Call Sequence: Default = Default Ring (Use system setting)
    Applies only to analog phones. Sets the ring pattern used for external calls to the user. The distinctive ring patterns used for other phones are fixed.

  • Inside Call Sequence: Default = Default Ring (Use system setting)
    Applies only to analog phones. Sets the ring pattern used for internal calls to the user. The distinctive ring patterns used for other phones are fixed.

  • Ring Back Sequence: Default = Default Ring (Use system setting)
    Applies only to analog phones. Sets the ring pattern used for ringback calls to the user. The distinctive ring patterns used for other phones are fixed.

  • No Answer Time: Default = Blank (Use system setting), Range = 1 to 99999 seconds.
    Sets how long a call rings the user before following forwarded on no answer if set or going to voicemail. Leave blank to use the system default setting.

  • Wrap-up Time (secs): Default = 2 seconds, Range 0 to 99999 seconds.
    Specifies the amount of time after ending one call before another call can ring.  You may wish to increase this in a "call center" environment where users may need time to log call details before taking the next call. It is recommended that this option is not set to less than the default of 2 seconds. 0 is used for immediate ringing.

  • Transfer return Time (secs): Default = Blank (Off), Range 1 to 99999 seconds.
    Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. Note that the recall only occurs if the user has no other connected call.  

  • Individual Coverage Time (secs): Default = 10 seconds, Range 1 to 99999 seconds.
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    This function sets how long the phone will ring at your extension before also alerting at any call coverage users. This time setting should not be equal to or greater than the No Answer Time.

  • Login Code: Default = Blank
    The code that has to be entered, as part of the Extension Login sequence, to allow a User to make use of any telephone as if it was theirs. This Login Code can be used for Hot Desking as well as logging back onto your phone after it has been used by a hot desker.  This entry must be at least 4 digits for DS port users.

  • Login Idle Period (secs): Default = 0 (Off), Range = 0 to 99999
    If the telephone is not used for this period; the user currently logged in is automatically logged off. This option should be used only in conjunction with Force Login (see below).

  • Monitor Group: Default = Blank
    Sets the Hunt Group the User can monitor. See Call Listen.

  • Ring Delay: Default = Blank (Use system setting), Range = 0 to 98 seconds.
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    This setting is used when any of the user's programmed appearance buttons is set to Delayed ringing. Calls received on that button will initially only alert visually. Audible alerting will only occur after the ring delay has expired.  

  • Call Waiting On: Default = Off
    Call waiting attempts to give the user a tone to indicate other calls are waiting. Note: If the user has call appearance buttons programmed, call waiting will not get activated. The next incoming call will appear on an available call appearance button. When there are no available call appearance buttons, the next incoming call will receive busy tone. See Call Waiting.

  • Answer Call Waiting on Hold (Analog): Default = On
    Applies to analog and IP DECT extension users only. If the user has a call waiting and places their current call on hold, the call waiting is automatically connected.

  • Busy on Held: Default = On
    If on, when the user has a call on hold, new calls receive busy tone (ringing for incoming analog call) or are diverted to voicemail if enabled, rather than ringing the user. Note this overrides call waiting when the user has a call on hold.

  • Outgoing Call Bar: Default = Off
    When enabled, this setting stops a user from making any external calls. On most Avaya display phones, this causes a B to be displayed.  

  • Offhook Station: Default = Off
    If on, the user's extension can be taken on/off-hook by applications such as Phone Manager. Only use this setting if the user's main telephone is capable of full handsfree operation.  

  • Can Intrude: Default = Off
    Check this option if the User can interrupt other user's calls. This setting and the setting below are used to control the use of the following short code and button features: Call Intrude, Call Listen, Call Steal and Dial Inclusion.

  • Cannot be Intruded: Default = On (Off in Italy)
    If checked, this user's calls cannot be interrupted or acquired. In addition to the features listed above, this setting also affects whether other users can use their appearance buttons to bridge into a call to which this user has been the longest present user.

  • Force Login: Default = Off
    If checked, the user must login using their Login Code to use an extension. For example, if Force Login is ticked for User A and user B has logged onto A's phone, after B logs off A must log back. If Force Login was not ticked, A would be automatically logged back on.

  • Force Account Code: Default = Off
    If checked, the user must enter a valid account code to make an external call.

  • Force Authorization Code: Default = Off
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    If checked, the user must enter a valid authorization code to make an external call. That authorization code must be one associated with the user or the user rights to which the user belongs. See Authorization Codes.

  • System Phone: Default = Off
    Allows the user, on DS phones with a Menu key, to alter the date and time displayed on the phones. On those phones it is accessed by pressing Menu | Menu | Func | Setup. Also allows SoftConsole users to use the SoftConsole's Send Message function.

  • Inhibit Off-Switch Transfers: Default = Off
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    When enabled, this setting stops the user from transferring or forwarding calls externally. Note that all user can be barred from forwarding or transferring calls externally by the System | Telephony | Inhibit Off-Switch Transfers setting.  

  • Remote Homeworker/Agent: Default = Off
    Select if the user has been configured as a remote extension on an Avaya INDeX telephone system. Refer to the INDeX Level 10 documentation for full details. Only available in Locales where INDeX is supported.

  • Can Accept Collect Calls: Default = Off [Brazil Only]
    Determines whether the user is able to receive and accept collect calls.

  • Ringing Line Preference: Default = On
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    For users with multiple appearance buttons. When the user is free and has several calls alerting, ringing line preference assigns currently selected button status to the appearance button of longest waiting call. Ringing line preference overrides idle line preference.

  • Idle Line Preference: Default = On
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    For users with multiple appearance buttons. When the user is free and has no alerting calls, idle line preference assigns the currently selected button status to the first available appearance button.



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