The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Time Profile Overview
Time Profiles are used by different IP Office services to change their operation when required. In most areas where time profiles can be used, not setting a time profile is taken as meaning 24-hour operation.
Time profiles are used by the following entry types:
Hunt Group can use time profiles in the following ways:
A time profile can be used to determine when a hunt group is put into night service mode. Calls then go to an alternate Night Service Fallback group if set, otherwise to voicemail if available or busy tone if not. See Hunt Group | Fallback.
For automatic voice recording, a time profile can be used to set when voice recording is used. See Hunt Group | Voice Recording.
Service can use time profiles in the following ways:
A time profile can be used to set when a data service is available. Outside its time profile, the service is either not available or uses an alternate fallback service if set.
For services using auto connect, a time profile can be used to set when that function is used. See Service | Autoconnect.
User can use time profiles in the following ways:
Users being used for Dial In data services such as RAS can have an associated time profile that defines when they can be used for that service. See User | Dial In.
Users can be associated with a working hours and an out of hours user rights. A time profile can then be used to determine which user rights is used at any moment. See User | User.
For automatic voice recording, a time profile can be used to set when that voice recording is used. See User | Voice Recording.
For mobile twinning, a time profile can be used to define when twinning should be used. See User | Twinning.
Incoming Call Routes can use an alternate night service destination. A time profile is then used to set when that destination is used. See Incoming Call Route | Incoming Call Route.
Least Cost Route use time profiles to determine when the routes should be used. See Least Cost Route | LCR.
Account Codes can useautomatic voice recording triggered by calls with particular account codes. A time profile can be used to set when this function is used. See Account Code | Voice Recording.
Auto Attendant supported by embedded voicemail on IP406 V2 and Small Office systems, use time profiles to control the different greetings played to callers. See Auto Attendant | Actions.
Time Profile | Time Profile
A Time Entry is used to stipulate the specific hours you wish the time profile to be active, for example 9:00 - 12:00, Monday to Friday.
A Time Entry cannot span over two days. For example you cannot have a time profile starting at 18:00 and ending 8:00. If this time period is required two Time Entries should be created - one starting at 18:00 and ending 11:59, the other starting at 00:00 and ending 8:00.
Settings
Action
Operator Rights View
Mergeable
System
Level
Administrator
Manager
Operator
SOE
2.1
View
Pre-3.2
3.2
IP403
3.0DT
Edit
IP406 V1
3.0
New
IP406 V2
3.1
Delete
IP412
3.2
Name:Range = Up to 31 characters
This name is used to select the time profile from within other tabs.
Time Entry List
This list shows the current periods during which the profile is active. These can be edited using the Add and Remove buttons.
Recurrent Pattern
When a new time entry is required, click Add and then enter the settings for the entry using these fields.
Start Time
The time at which the time period starts.
End Time
The time at which the time period ends.
Days of Week
The days of the week to which the time period applies.
