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Avaya Office Phone Systems

Telecommunications Consulting
Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





User | User

Users are the people who use the system or are Dial In users for data access. A system User may or may not have an Extension Number that physical exists - this is useful if users do not require a physical extension but wish to use system features, for example voicemail, forwarding etc.  

    • No User is used to apply settings to extensions which have no associated user.

    • Remote Manager is used as the default settings for dial in connections.


A  symbol indicates that in IP Office 3.2 the settings can be set and locked by the user's associated user rights.




Operator Rights View



















IP406 V1




IP406 V2






  • Name: Range = Up to 15 characters
    This is the user's account name used for RAS Dial In, Caller Display and voicemail mailbox. As the display on Caller Display telephones is normally only 16 digits long it is useful to keep the name short. Only alphanumeric characters and space are supported in this field. Do not use punctuation characters such as #, ?, /, -, _ and ,. Do not start names with a numeric character. This field is case sensitive and must be unique.

    • Voicemail uses the name to match a user to their mailbox. Changing a user's name will route their voicemail calls to a new mailbox.

  • Password: Default = Blank
    This password is used for user's with Dial In access. It is also used for Phone manager, SoftConsole and TAPI.

  • Full Name: Default = Blank
    Use this field to enter the entire user's name. This name is used by IP Office applications such as Phone Manager and SoftConsole. Only alphanumeric characters and spaces are supported in this field. Do not use punctuation characters such as #, ?, /, -, _ and ,.

  • Extension: Range = 2 to 9 digits.
    Any number up to 9 digits. In general all extensions should have the same number of digits. This setting can be left blank for users used just for dial in data connections.

  • Locale: Default = Blank (Use system locale)
    Configures the language used for voicemail prompts played to the user, assuming the language is available on the voicemail server. See Supported Country and Locale Settings. On a digital extension it also controls the display language used for messages from the IP Office. Note however that some phones have their own menu options for the selected language for the phone menus.

  • Priority: Default = 5, Range = 1 (Lowest) to 5 (Highest)
    This setting is used by Least Cost Routing to determine what happens when the number being called by the user matches an LCR short code set to the Busy feature. If the user's priority is higher than the priority of the LCR tab on which the match occurred, LCR will look for an alternate match on the next LCR tab. If an alternate match is found it is used, otherwise the user receives busy. User's whose priority is not higher than the LCR tabs always receive busy.  

  • Restrictions: Default = None
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    Sets which set of User Restrictions applies to the user. See User Restrictions.

  • Phone Manager Type: Default = Lite
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2* ]

    Determines the mode in which the user's copy of the Phone Manager application will operate. Modes are Lite, Pro and VoIP (Phone Manager Pro PC Softphone). Note that the number of users able to simultaneously use Pro and VoIP modes is controlled by licenses entered into the IP Office configuration. *In IP Office 3.2 configurations this option has moved to the Phone Manager Options tab.

  • Book a Conferencing Center in Phone Manager: Default = Off
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2* ]

    When enabled, displays links in the user's Phone Manager application for access to the IP Office Conferencing Center application if installed. Note that to book a conference requires the user to have a Conferencing Center user ID and password. This feature also requires the Conference Center IP Address and Conference Center URL to be set (System | System). *In IP Office 3.2 configurations this option has moved to the Phone Manager Options tab.

  • Ex Directory: Default = Off
    When on, the user does not appear in the directory list shown by the Phone Manager application and on phones with a directory function.

  • User Rights View
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    This field affects Manager only. It allows you to switch between displaying the user settings as affected by their associated Working Hours User Rights or Out of Hours User Rights.

  • Working Hours Time Profile: Default = Blank (Continuous)
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    If set, the selected time profile defines when the user's Working Hours User Rights are applied. Outside the time profile, the user's Out of Hours User Rights are applied.

  • Working Hours User Rights: Default = Blank (No rights restrictions)
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    This field allows selection of user rights which may set and lock some user settings. If a Working Hours Time Profile has been selected, theWorking Hours User Rights are only applied during the times defined by that time profile, otherwise they are applied at all times.

  • Out of Hours User Rights: Default = Blank (No rights restrictions)
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    This field allows selection of alternate user rights that are used outside the times defined by the user's Working Hours Time Profile.


















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