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Avaya Office Phone Systems

Telecommunications Consulting
Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





User Form Overview

Users are the people who use the IP Office system. They do not necessary have to be an extension user, for example users are used for RAS dial in data access. In addition, more users can be created than there are extensions, with users logging on to an extension when they want to receive calls.

By default, a user is automatically created to match each extension. They are numbered from 201 upwards and the first 16 are placed in the hunt group Main (200), which is the default destination for incoming calls.

  •  Standard User: A standard user.

  •  No User: Used to apply settings for extensions which currently have no associated user.

  •  Remote Manager: Used as the default settings for dial in user connections.

  •  Hot Desking User: Users with a Login Code can move between extensions by logging on and off.


When a user is deleted
When a user is deleted, any calls in progress continue until completed. The ownership of the call is shown as the NoUser user. Merging the deletion of a user causes all references to that deleted user to be removed from the system.


Changing a user's extension
Changing a user's extension automatically logs the user out of their current extension and into their new extension provided that this new extension exists and the user doesn't have Forced Login enabled. If Forced Login is enabled, then the user remains on the current extension being used until they logs out and login at the new extension.

Note that changing a user's extension number affects the user's ability to collect Voicemail messages from their own extension. Each user's extension is set up as a "trusted location" under the Source Numbers tab of the User configuration form. This "trusted location" allows the user to dial *17 to collect Voicemail from his own extension. Therefore if the extension number is changed so must the "trusted location".

The following related configuration items are automatically updated when a user extension is changed:

  • User, Coverage and Bridged Appearance buttons associated with the user.

  • Hunt group membership (disabled membership state is maintained).

  • Forwards and Follow Me's set to the user as the destination.

  • Incoming call routes to this destination.

  • Dial in source numbers for access to the user's own voicemail.

  • Direct call pickup buttons are updated.

  • The extension number of an associated extension is updated.


Creating a User Rights Based on an Existing User

  1. Select  User Rights.

  2. In the group pane, right-click and select New User Rights from a User.

  3. Select the user and click OK.


Associating User Rights to a User

  1. Select  User Rights or User.

  2. In the group pane, right-click and select Apply User Rights to Users.

  3. Select the user rights to be applied.

  4. On the Members of this User Rights sub tab select the users to which the user rights should be applied as their Working Hours User Rights.

  5. On the Members when out of hours sub tab select which users should use the selected user rights as their out of hours user rights.  

  6. Click OK.


  1. Select the required user to display their settings in the details pane.

  2. Select the User tab.

  3. Use Working Hours User Rights drop-down to select the user rights required.

  4. If required a Working Hours Time Profile and Out of Hours User Rights can be selected.

  5. Click OK.


Copy User Rights Settings over a User's Settings
This process replaces a user's current settings with those that are part of the selected user rights. It does not associate the user with the user rights.

  1. Select  User Rights.

  2. In the group pane, right-click and select Copy user rights values to users.

  3. Select the user rights to be applied.

  4. Click OK.




















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