Small Business Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

User Rights | Short Codes

This tab is used to set and lock the user's short code set. The tab operates in the same way as the User | Short Codes tab.

Where the same short code exists in both the User | Short Codes tab and the associated User Rights | Short Codes tab, the IP Office will use the user short code.

Settings

• Short codes can be added and edited using the Add, Remove and Edit buttons. Alternatively you can right-click on the list of existing short code to add and edit short codes.

User Rights | Telephony

This tab allows various user telephony settings to be set and locked. These match settings found on the User | Telephony tab.

• No Answer Time: Default = Blank (Use system setting), Range = 1 to 99999 seconds.  
  Sets how long a call rings the user before following forwarded on no answer if set or going to voicemail. Leave blank to use the system default setting.

• Transfer return Time (secs): Default = Blank (Off), Range 1 to 99999 seconds.  
  Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user if possible.  

• Wrap up Time (secs): Default = 2 seconds, Range 0 to 99999 seconds.
  Specifies the amount of time after ending one call before another call can ring.  You may wish to increase this in a "call center" environment where users may need time to log call details before taking the next call. If set to 0 the user does not receive any calls. It is recommended that this option is not set to less than the default of 2 seconds.

• Individual Coverage Time (secs): Default = 10 seconds, Range 1 to 99999 seconds.
  This function sets how long the phone will ring at your extension before also alerting at any call coverage users. This time setting should not be equal to or greater than the No Answer Time.

• Call Waiting On: Default = Off
  Call waiting attempts to give the user a tone to indicate other calls are waiting. Note: If the user has call appearance buttons programmed, call waiting will not get activated. The next incoming call will appear on an available call appearance button. When there are no available call appearance buttons, the next incoming call will receive busy tone. See Call Waiting.

• Busy on Held: Default = On
  If on, when the user has a call on hold, new calls receive busy tone (ringing for incoming analog call) or are diverted to voicemail if enabled, rather than ringing the user. Note this overrides call waiting when the user has a call on hold.

• Can Intrude: Default = Off
  Check this option if the User can interrupt other user's calls. This setting and the setting below are used to control the use of the following short code and button features: Call Intrude, Call Listen, Call Steal and Dial Inclusion.

• Cannot be Intruded: Default = On
  If checked, this user's calls cannot be interrupted or acquired. In addition to the features listed above, this setting also affects whether other users can use their appearance buttons to bridge into a call to which this user has been the longest present user.

• Force Login: Default = Off
  If checked, the user must login using their Login Code to use an extension. For example, if Force Login is ticked for User A and user B has logged onto A's phone, after B logs off A must log back. If Force Login was not ticked, A would be automatically logged back on.

• Force Account Code: Default = Off
  If checked, the user must enter a valid account code to make an external call.

• Inhibit Off-Switch Transfers: Default = Off
  When enabled, this setting stops the user from transferring or forwarding calls externally. Note that all user can be barred from forwarding or transferring calls externally by the System | Telephony | Inhibit Off-Switch Transfers setting.