VoIP Business Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

User | Voicemail

If a voicemail server application is being used on your system, each user has use of a voicemail mailbox. You can use this form to enable this facility and various user voicemail settings.

A  symbol indicates that in IP Office 3.2 the settings can be set and locked by the user's associated user rights.

Settings

• Voicemail Code: Default = Blank
  A code (1-15 digits) used by the voicemail server to validate access to this user's mailbox. Manager will not allow codes that match the extension number or contain sequential digits. If remote access is attempted to a mailbox that has no voicemail code set, the prompt  "Remote access is not configured on this mailbox" is played.

Whether the caller will be prompted to enter this code varies as follows:  

• • Embedded Voicemail
    The voicemail code is used if set.

  • Voicemail Lite/Voicemail Pro in IP Office mode
    The voicemail code is required when accessing the mailbox from a location that is not set as a trusted number in the user's Source Numbers list.  Also Voicemail Pro call flows containing an action where the action's PIN code set to $ will prompt the user for their voicemail code.

  • Voicemail Pro in Intuity Emulation mode
    By default the voicemail code is required for mailbox access. If the voicemail code setting is left blank, the caller will be prompted to set their own code when they next access the mailbox. The requirement to enter the voicemail code can be removed by adding a customized user or default collect call flow, refer to the Voicemail Pro manuals for full details.  Also Voicemail Pro call flows containing an action where the action's PIN code set to $ will prompt the user for their voicemail code.

• Voicemail Email: Default = Blank
  When a new voicemail message is received by the user, the WAV file created can be sent to an email account. This field is used to store the user's email address. Whether to send the email is set through the Voicemail Email options below. This address is also used for Voicemail Email Reading if enabled and for Phone Manager instant messaging. This setting is not required and or used for IMS operation.

• Voicemail On: Default = On
  Controls if voicemail is active for this extension.

• Voicemail Help: Default = Off
  For voicemail systems running IP Office mailbox mode, this option controls whether users retrieving messages are automatically given an additional prompt "For help at any time press 8." If switched off, users can still press 8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US locale).    

• Voicemail Ringback: Default = Off
  When enabled and a new message has been received, the voicemail server calls the user's extension to attempt to deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every 30 seconds.

• Voicemail Email Reading: Default = Off
  When you log into you voicemail box, it will detect your email messages and read them to you. This email text to speech feature is set-up through Voicemail Pro.

• Voicemail Email Mode: Default = Off
  Controls the method of operation of Voicemail Email above. These settings are not used by IMS.

• • Off
    Do not automatically send a new message to the email account

  • Copy
    Copy all messages to the email account

  • Forward
    Forward all messages to the email account and delete from the Voicemail Server.

  • Alert
    Send an email message without attaching the Voicemail file. This may be used with Email gateways to Pagers or Mobile telephone Short Message Services. Includes the caller's Caller ID if available.

• Reception / Breakout (DTMF 0): Default = Blank
  [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]
  When connected to a user's voicemail, the caller can press 0 (*0 on embedded voicemail) to be transferred to either an internal number or external number. Enter here the telephone number to be used. The user should announce this facility in their greeting message, for example "John Smith is not available today, you may leave a message or press 0 for Reception".

• Breakout (DTMF 2/3): Default = Blank
  [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]
  On IP Office 3.2 systems with Voicemail Pro running in Intuity mode, user's can select to have two further breakout numbers in addition to the Reception number. These two additional breakouts are triggered by the caller pressing 2 or 3. These additional numbers allow a simple user attendant to be created. The options setup should be included in the users mailbox greeting.