The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
User | Voice Recording
This tab is used to activate the automatic recording of user's external calls. This requires Voicemail Pro to be installed and running.
This tab also allows the destination for manual triggered and automatic recordings to be changed from the normal default of the user's own mailbox.
Note
The IP Office cannot guarantee recording of calls to or from IP extensions that are set to use Direct Media Path.
Settings
Action
Operator Rights View
Mergeable
System
Level
Administrator
Manager
Operator
SOE
2.1
View
Pre-3.2
3.2
IP403
3.0DT
Edit
IP406 V1
3.0
New
IP406 V2
3.1
Delete
IP412
3.2
Record Outbound:Default = None
Select whether outgoing external calls are recorded. Options for recording are:
On: Record the call if possible.
Mandatory: If not possible to record, return busy tone.
Percentages of calls: Various percentages of calls made by the user will be recorded.
Record Inbound:Default = None
The same as Record Outbound but applied to inbound external calls to the user.
Record Time Profile:Default = None
Used to select a time profile during which automatic call recording setting above apply.
Auto Recording Mailbox:Default = <user's own mailbox>
Sets the mailbox into which automatically triggered recordings are placed.
Voice Recording Library (Auto):Default = Not Enabled
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When checked, this setting overrides theAuto Recording Mailbox setting and marks the recording for collection by the Contact Store for IP Office application.
Manual Recording Mailbox:Default = <user's own mailbox>
Sets the mailbox into which recordings triggered by the user are placed.
Voice Recording Library (Manual):Default = Blank (Not Enabled).
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When checked, this setting overrides theManual Recording Mailbox setting and marks the recording for collection by the Contact Store for IP Office application.
