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VoIP Business Phone Systems

Telecom Consulting
Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




User | Voice Recording

This tab is used to activate the automatic recording of user's external calls. This requires Voicemail Pro to be installed and running.

This tab also allows the destination for manual triggered and automatic recordings to be changed from the normal default of the user's own mailbox.


  • The IP Office cannot guarantee recording of calls to or from IP extensions that are set to use Direct Media Path.



Operator Rights View















IP406 V1



IP406 V2





  • Record Outbound: Default = None
    Select whether outgoing external calls are recorded. Options for recording are:  

    • On: Record the call if possible.

    • Mandatory: If not possible to record, return busy tone.

    • Percentages of calls: Various percentages of calls made by the user will be recorded.  

  • Record Inbound: Default = None
    The same as Record Outbound but applied to inbound external calls to the user.

  • Record Time Profile: Default = None
    Used to select a time profile during which automatic call recording setting above apply.

  • Auto Recording Mailbox: Default = <user's own mailbox>
    Sets the mailbox into which automatically triggered recordings are placed.

  • Voice Recording Library (Auto): Default = Not Enabled
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    When checked, this setting overrides the
    Auto Recording Mailbox setting and marks the recording for collection by the Contact Store for IP Office application.

  • Manual Recording Mailbox: Default = <user's own mailbox>
    Sets the mailbox into which recordings triggered by the user are placed.

  • Voice Recording Library (Manual): Default = Blank (Not Enabled).
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    When checked, this setting overrides the
    Manual Recording Mailbox setting and marks the recording for collection by the Contact Store for IP Office application.




















































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