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Business Phone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Application Dialing

Numbers speed dialed by IP Office applications such as Phone Manager and SoftConsole are treated differently. Since the digits are received as a single group, they can override some short code matches. The same applies to short codes used within IP Office configuration settings such as Incoming Call Route destinations.



  • Telephone Number: 12345678

  • Short Code 1: 1234XX/207/DialExtn

  • Short Code 2: 12345678/210/DialExtn


If dialed manually by the user, as soon as they have dialed 123456 a match to short code 1 occurs. They can never dial short code 2.

If dial using a Phone Manager speed dial, 12345678 is sent as a string and a match to short code 2 occurs.


Partial Dialing
If the application dialing does not trigger an exact match, the user can dial additional digits through their extension. The processes for normal user dialing are applied.


Non-Digit Short Codes
Short codes can be created that use characters instead of speed dials. While these short codes cannot be dialed from a phone, they can be dialed through application speed dials and settings. However characters that are interpreted as special short code characters will still be interpreted as such.

Secondary Dial Tone

Some locales prefer to provide users with secondary dial tone once they have started dialing. This can be done by adding a system short code using the Secondary Dial Tone Feature.

For example, on a system where 9 is used as a prefix for external dialing, the system short code 9/./Secondary Dial Tone/0 will trigger secondary dial tone when users dial a number prefixed with 9.  

In order to allow further digit matching, the digits dialed are put back through short code matching against any short codes that start with [n] where n is the digit used to trigger the system secondary dial tone short code.

  • On all systems where secondary dial tone is used, it is recommended that ; is also used in dialing short codes that contain N.   


For example:

User Short Code

System Short Codes





The user dials 90114445551234.

The 9 is matches the system secondary dial tone short code and unlike other short codes this is applied immediately.

The user's dialing is put through short code matching using the normal order of precedence but matched to possible short codes beginning [9]. In this case the user's [9]0N; short code would take precedence over the system [9]0N; short code.
























































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