The user busy indication provided to programmable buttons, and to the Phone Manager and SoftConsole applications, is based on the monitored user's hook switch status. Whenever the user is off-hook, they will be indicated as being busy regardless of call waiting or call appearance settings.
Busy to Further Calls
Whether a user is busy to receive further call is based on a number of factors as illustrated and described below.
Logged In and Present
Is the user logged into an extension and is that extension physically connected to the IP Office system.
Busy on Held
If a user enables their Busy on Held setting, whenever they have a call on hold, they are no longer available to any further incoming calls.
A user's call appearance button are used to receive incoming calls. Normally, whilst the user has any free call appearance buttons, they are available to receive further calls. Exceptions are:
Users of phones without appearance buttons can use call waiting. This adds an audio tone, based on the system locale, when an additional call is waiting to be answered. Only one waiting call is supported, any further calls receive busy treatment.
Hunt Group Calls
A user's availability to receive hunt group calls is subject to a range of other