IP Office Platform
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Business Phone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Determining a User's Busy Status

Various IP Office features allow users to handle more than one call at a time. Therefore the term "busy" has different meanings. To other users it means whether the user is indicated as being busy. To the system it means whether the user is not able to receive a call. The latter is used to trigger 'busy treatment', either using a user's Forward on Busy settings or redirecting calls to voicemail or just returning busy tone.

IP Office Busy Status

  • Busy Indication
    The user busy indication provided to programmable buttons, and to the Phone Manager and SoftConsole applications, is based on the monitored user's hook switch status. Whenever the user is off-hook, they will be indicated as being busy regardless of call waiting or call appearance settings.

  • Busy to Further Calls
    Whether a user is busy to receive further call is based on a number of factors as illustrated and described below. 

  • Logged In and Present
    Is the user logged into an extension and is that extension physically connected to the IP Office system.

  • Busy on Held
    If a user enables their Busy on Held setting, whenever they have a call on hold, they are no longer available to any further incoming calls.  

  • Appearance Buttons
    A user's call appearance button are used to receive incoming calls. Normally, whilst the user has any free call appearance buttons, they are available to receive further calls. Exceptions are:

    • Reserve Last Appearance
      Users with appearance buttons require a free call appearance button to initiate transfers or conferences. Therefore it is possible through the user's configuration settings to reserve their last call appearance button for outgoing calls only.

    • Other Appearance Buttons
      Calls may also be indicated on line, call coverage and bridged appearance buttons.  

  • Call Waiting
    Users of phones without appearance buttons can use call waiting. This adds an  audio tone, based on the system locale, when an additional call is waiting to be answered. Only one waiting call is supported, any further calls receive busy treatment.   

  • Hunt Group Calls
    A user's availability to receive hunt group calls is subject to a range of other



























































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