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Avaya Business Phone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Call Barring

Call barring can be applied in a range of ways.

Barring a User From Making Any External Calls
For each user, Outgoing Call Bar can be selected (User | Telephony) to stop that user from making any outgoing calls.

Barring Particular Numbers/Number Types
IP Office short codes are used to match user dialing and then perform a specified action. Typically the action would be to dial the number to an external line. However, short codes that match the dialing of particular numbers or types of numbers can be added and set to another function such as Busy. Those short codes can be added to a particular user, to a User Rights associated with several users or to the system short codes used by all users.


    The IP Office allows short codes to be set at user, user rights, system and least cost route.  These have a hierarchy of operation which can be used to achieve various results. For example a system short code for a particular number can be set to busy to bar dialing of that number. For a specific user, a user short code match to the same number but set to Dial will allow that user to override the system short code barring.

Using Account Codes
The IP Office configuration can include a list of account codes. These can be used to restrict external dialing only to users who have entered a valid account code.


    Forcing Account Code Entry for a User
    A user can be required to enter an account code before the system will return dialing tone. The account code that they enter must match a valid account code stored in the IP Office configuration. The setting for this is Forced Account Code (User | Telephony | Forced Account Code).

    Forcing Account Code Entry for Particular Numbers
    Each IP Office short code has a Force Account Code option. Again the account code entered must match a valid account code stored in the IP Office configuration. for the call to continue.

Barring External Transfers and Forwards
A user cannot forward or transfer calls to a number which they cannot normally dial. In addition there are controls which restrict the forwarding or transferring of external calls back off-switch.









































































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