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Avaya Business Phone System

Telecommunications Consulting
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

Caller Display

Caller display displays details about the caller and the number that they called. On internal calls the IP Office provides this information. On external calls it uses the Incoming Caller Line Identification (ICLID) received with the call. The number is also passed to IP Office applications and can be used for features such as call logging, missed calls and to make return calls.

Analog extension can be configured for caller display via the IP Office configuration (Extension | Extn | Caller Display Type).   

Adding the Dialing Prefix
Some IP Office systems are configured to require a dialing prefix in front of external numbers when making outgoing calls. When this is the case, the same prefix must be added to the ICLID received to ensure that it can be used for return calls. The prefix to add is specified through the Prefix field of each line.

Directory Name Matching
The IP Office configuration contains a directory of names and numbers. If the ICLID of an incoming call matches a number in the directory, the directory name is associated with that call and displayed on suitable receiving phones.  

     

    The IP Office SoftConsole and Phone Manager applications also have directories that can be used for name matching. If a match occurs, it overrides the system directory name match for the name shown by that application.

Note: Caller ID can not be forwarded
If an extension is forwarded or transferred to another extension, the Caller ID of the forwarding extension is received, not the Caller ID of the original call.

 

Extended Length Name Display

In some locales, it may be desirable to change the way names are displayed on phones in order to maximize the space available for the called or calling name. There are two hidden controls which can be used to alter the way the IP Office displays calling and called information.

These controls are activated by entering special strings on the Source Numbers tab of the NoUser user. These strings are:

LONGER_NAMES
This setting has the following effects:

     

    On DS phones, the call status display is moved to allow the called/calling name to occupy the complete upper line and if necessary wrap-over to the second line.

    For all phone types:

    On incoming calls, only the calling name is displayed. This applies even to calls forwarded from another user.

     

    On outgoing calls, only the called name is displayed.

HIDE_CALL_STATE
This settings hides the display of the call state, for example CONN when a call is connected. This option is typically used in conjunction with LONGER_NAMES above to provide additional space for name display.

 

 

 

 

 

 

 

 

 

 

   
   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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