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Avaya Phone System

Telecommunications Consulting
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

Call Presentation

Summary: Calls are presented to each available hunt group member in turn. If having been presented to all the available members, none answers, the call is redirected to voicemail if available, otherwise it continues to be presented to the next available member.  

In addition to the summary, options exist to have calls queued or to have calls redirected to overflow groups.

  • First and Next Available Members
    The first available member and the order of the next available members is determined by the hunt group's Hunt Type setting.

  • Additional Calls
    Additional incoming calls are presented in parallel up to the number of available group members.

  • No Available Members
    If the number of incoming calls exceeds the number of available members to which calls can be presented, the following actions are usable in order of precedence.

  • Queuing
    If queuing has been enabled for the hunt, it is applied to the excess calls.

  • Voicemail
    If voicemail has been enabled for the hunt group, excess calls are directed to voicemail.

  • Busy Tone
    Busy tone is returned to the excess calls.

  • No Answer Time
    This value is used to determine how long a call should ring at a hunt group member before being presented to the next available hunt group member. The System | Telephony | No Answer Time setting is used unless a specific Hunt | Hunt Group | No Answer Time is set.

  • Calls Not Being Answered Quick Enough - Overflow
    In addition to ringing at each available member for the No Answer Time, a separate Overflow Time can be set. When a calls total ring time against the group exceeds this, the call can be redirected to an overflow group or groups.  

  • No Available Member Answers
    If a call has been presented unanswered to all the available members, either of two actions can be applied. If voicemail is available, the call is redirected to voicemail. If otherwise, the call will continue being presented to hunt group members until answered or, if set, overflow is used.

  • Call Waiting
    For hunt groups using the Group hunt type, call waiting can be used. This requires the group members to have their own Call Waiting setting enabled or to have available call appearance buttons.

 

 

   
   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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