IP Office Platform
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Avaya Telephone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Call Waiting

Call waiting allows a user who is already on a call to be made aware of another call to their extension. The user hears a call waiting tone and depending on the phone type, information about the new caller may be displayed. The call waiting tone varies according to locale.

Call waiting is primarily a feature for analog extension users. For Avaya digit phone with multiple call appearance buttons, call waiting settings are ignored as additional calls are indicated on any free call appearance button.


To answer a call waiting, either end the current call or put the current call on hold, and then answer the new call. Hold can then be used to move between the calls.

Call waiting for a user can be enabled through the IP Office configuration (User | Telephony | Call Waiting On), through the Phone Manager application and through programmable phone buttons.

Call waiting can also be controlled using short codes. The following default short codes are available when using Call Waiting.

*15 - Call Waiting On
Enables call waiting for the user.

*16 - Call Waiting Off
Disables call waiting for the user.

*26 - Clear Call and Answer Call Waiting
Clear the current call and pick up the waiting call.


Hunt Group Call Waiting
Call waiting can also be provided for hunt group calls (Hunt Group | Hunt Group | Call Waiting On). The hunt group type must be Group and all the group members must have their own call waiting setting switched on.








































































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