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Business Telephone System

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Conferencing Overview

  • IP Office systems support the following conference capabilities:

Control Unit

Conference Capability

Small Office Edition

Supports up to 24 conference parties with a maximum of 6 parties in any particular conference.


Support multiple conferences totaling up to 63 parties. For example:

  • 21 x 3-way conferences.

  • 1 x 10-way conference (10 parties) plus 11 x 3-way conferences (33 parties) and free capacity for 20 more conference parties to join new or existing conferences.

IP406 V1

IP406 V2


The IP412 supports two 63 party conference banks. When a new conference is started, the bank with the most free capacity is used for that conference. However once a conference is started on one conference bank, that conference cannot use any free capacity from the other conference bank.

  • Notes:
  • Other Use of Conference Resources
    System features such as call intrusion, call recording and silent monitoring all use conference resources for their operation.
  • Two Party Conferences
    If a conference has two parties, and one party leaves, the conference call is ended. This may affect conferences that are just beginning but currently only contain the first two parties to join.
  • Analog Trunk Restriction
    In conferences that include external calls, only a maximum of two analog trunk calls are supported.
  • Recording Conferences
    If call recording is supported, conference calls can be recorded just like normal calls. Note however that recording is automatically stopped when a new party joins the conference and must be restarted manually. This is to stop parties being added to a conference after any "advice of recording" message has been played.
  • Conference Center Server
    The IP Office Conference Center Server application is able to reserve a proportion of the IP Office system's conference resources for its own use. That proportion is adjustable through the Conference Center Server's settings.
  • .
  • Default Conference Handling

  • The methods below use the IP Office's default system short codes.
  • To start/add to a conference:
  • Place your first call or the existing conference on hold. Existing conference parties will still be able to talk to each other.
  • Call the new party.
    • If not answered, or diverted to voicemail, or answered but the party does not want to join the conference; put them on hold and dial *52 to clear the call.
  • If answered and the other party wants to join the conference, put them on hold and dial *47.
  • All held calls are now in conference.
    • Digital display extensions will see CONF followed by the conference number.
  • To exit a conference:
  • Parties wanting to leave a conference can simply hang-up.
  • Using Conference Meet Me

  • Each conference on the IP Office is assigned a conference number. This number is displayed on suitable display phones.
  • Conference Meet Me allows users to join or start a specific numbered conference. This method of operation allows you to advertise a conference number and then let the individual parties join the conference themselves.
  • Through the Button Programming tab (also called Digital Telephony) within IP Office Manager, the Conference Meet Me function can be assigned to a DSS key (select Advanced | Call | Conference Meet Me). This allows simple one key access by internal users to specific conferences.  
  • Note: Conference Meet Me can create conferences that include only one or two parties. These are still conferences using slots from the IP Office's conference capacity.
  • .
  • Example 1: Meet Me to a user specified conference
    The following example system short code allows any extension to dial *67* and then the number of the conference which they want to join followed by #. For example dialing *67*600# will put the user into conference 600.
  • Short Code: *67*N#
  • Telephone Number: N
  • Feature: Conference Meet Me
  • .
  • Example 2: Meet Me to a system specified conference number  
    The following example system short code allows the dialing extension to join a specific conference, in this case 500.
  • Short Code: *500
  • Telephone Number: 500
  • Feature: Conference Meet Me
  • .
  • If you are asked to add a party to a conference, having a conference meet me short code is very useful. With the conference in progress, call the new party. When they answer, hold the call, dial the conference meet me short code and then hang-up.
































































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