The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
IP Office systems support the following conference capabilities:
Small Office Edition
Supports up to 24 conference parties with a maximum of 6 parties in any particular conference.
Support multiple conferences totaling up to 63 parties. For example:
21 x 3-way conferences.
1 x 10-way conference (10 parties) plus 11 x 3-way conferences (33 parties) and free capacity for 20 more conference parties to join new or existing conferences.
The IP412 supports two 63 party conference banks. When a new conference is started, the bank with the most free capacity is used for that conference. However once a conference is started on one conference bank, that conference cannot use any free capacity from the other conference bank.
Other Use of Conference Resources
System features such as call intrusion, call recording and silent monitoring all use conference resources for their operation.
Two Party Conferences
If a conference has two parties, and one party leaves, the conference call is ended. This may affect conferences that are just beginning but currently only contain the first two parties to join.
Analog Trunk Restriction
In conferences that include external calls, only a maximum of two analog trunk calls are supported.
If call recording is supported, conference calls can be recorded just like normal calls. Note however that recording is automatically stopped when a new party joins the conference and must be restarted manually. This is to stop parties being added to a conference after any "advice of recording" message has been played.
Conference Center Server
The IP Office Conference Center Server application is able to reserve a proportion of the IP Office system's conference resources for its own use. That proportion is adjustable through the Conference Center Server's settings.
Default Conference Handling
The methods below use the IP Office's default system short codes.
To start/add to a conference:
Place your first call or the existing conference on hold. Existing conference parties will still be able to talk to each other.
Call the new party.
If not answered, or diverted to voicemail, or answered but the party does not want to join the conference; put them on hold and dial*52to clear the call.
If answered and the other party wants to join the conference, put them on hold and dial*47.
All held calls are now in conference.
Digital display extensions will seeCONFfollowed by the conference number.
To exit a conference:
Parties wanting to leave a conference can simply hang-up.
Using Conference Meet Me
Each conference on the IP Office is assigned a conference number. This number is displayed on suitable display phones.
Conference Meet Me allows users to join or start a specific numbered conference. This method of operation allows you to advertise a conference number and then let the individual parties join the conference themselves.
Through theButton Programmingtab (also calledDigital Telephony) within IP Office Manager, theConference Meet Mefunction can be assigned to a DSS key (selectAdvanced | Call | Conference Meet Me). This allows simple one key access by internal users to specific conferences.
Note:Conference Meet Me can create conferences that include only one or two parties. These are still conferences using slots from the IP Office's conference capacity.
Example 1: Meet Me to a user specified conference
The following example system short code allows any extension to dial *67* and then the number of the conference which they want to join followed by #. For example dialing *67*600# will put the user into conference 600.
Feature:Conference Meet Me
Example 2: Meet Me to a system specified conference number
The following example system short code allows the dialing extension to join a specific conference, in this case 500.
Feature:Conference Meet Me
If you are asked to add a party to a conference, having a conference meet me short code is very useful. With the conference in progress, call the new party. When they answer, hold the call, dial the conference meet me short code and then hang-up.