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Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

Country Locales

The IP Office system Locale sets factors such as the default ringing tones and caller display settings. The locale also controls the default language that the IP Office voicemail server will use for prompts.

Users and incoming call routes can be set to a locale. That locale will then override the system settings for calls to voicemail.

This following table indicates locale settings used within 3.2 and higher for different functions. Note that reference to a locale does not necessarily indicate support, availability or approval for IP Office within that country.

Pre-3.2

Locale

Language

Telephony

Phone
Display

T3
Phones

Applications

Voicemail

Manager

Phone
Manager

Soft
Console

Conf'
Center

EVM

Lite

Pro

ess

Argentina

Latin Spanish

ena

Australia

UK English

nlb

Belgium - Flemish (nlb)

Dutch

frb

Belgium - French (frb)

French

ptb

Brazil (ptb)

Brazilian

frc

Canada - French (frc)

Canadian French

esl

Chile (esl)

Latin Spanish

chs

China (chs)

Mandarin

eso

Colombia (eso)

Latin Spanish

dan

Denmark (dan)

Danish

fin

Finland (fin)

Suomi

fra

France (fra)

French

deu

Germany (deu)

German

ell

Greece (ell)

Greek

zhh

Hong Kong (zhh)

Cantonese

hun

Hungary (hun)

Hungarian

isl

Iceland (isl)

Icelandic

ind

India (ind)

UK English

ita

Italy (ita)

Italian

kor

Korea (kor)

Korean

esm

Mexico (esm)

Latin Spanish

nld

Holland (nld)

Dutch

enz

New Zealand (enz)

UK English

nor

Norway (nor)

Norwegian

esr

Peru (esr)

Latin Spanish

plk

Poland (plk)

Polish

ptg

Portugal (ptg)

Portuguese

rus

Russia (rus)

Russian

ara

Saudi Arabia

UK English

ens

South Africa (ens)

UK English

esp

Spain (esp)

Spanish

sve

Sweden (sve)

Svenska

frs

Switzerland (frs)

French

cht

Taiwan (cht)

Putonghua

eng

United Kingdom (eng)

UK English

enu

United States (enu)

US English

esv

Venezuela (esv)

Latin Spanish

 

 

 

Pre-3.2:
These are the three character codes used by pre-3.2 IP Office systems to set locales. In IP Office 3.2 they have been replaced by selection of the required country or language by name. The special locale TTY may appear for some users. This is used in conjunction with Voicemail Pro and TTY devices for visually impaired users. Refer to the Voicemail Pro Installation manual for full details.  

Locale:
The country represented by the locale.

Language:
The voicemail prompt language used for that locale.

 

Manager:
Indicates that the IP Office Manager application can run in the specific locale language. Manager uses the regional settings setting of the PC on which it is running to determine the required language.  

 

Telephony:
The IP Office provides default telephony settings matching the normal expected defaults for the locale.

 

Phone Display:
Indicates that display messages from the IP Office to Avaya DS and IP phones can be sent using the appropriate language for that locale. Note that the user locale can be used to override the system locale for these messages. Note also that some phones support their own language selection options for menus displayed by the phone's software.

 

T3 Phones:
Menus for T3 Series phones available in the specific language.

 

Voicemail:
These columns indicate for which locales the different Avaya IP Office voicemail servers can provide the appropriate language prompts. In all cases, the system locale can be overridden by setting a different user locale.

 

     

    EVM:
    Indicates that the locale is recognized by Embedded Voicemail and appropriate language prompts are then used. If an unsupported locale is used, Embedded Voicemail will attempt the best match using the first two characters of the locale.

    VM Lite:
    Indicates that the locale is recognized by Voicemail Lite and appropriate language prompts are then used. For an unsupported locale is used, or one for which the necessary prompts are not available, Voicemail Lite will attempt the best match using a sequence of alternate locales.

    VM Pro:
    Indicates that the locale is recognized by Voicemail Pro and appropriate language prompts are then used. For an unsupported locale is used, or one for which the necessary prompts are not available, Voicemail Lite will attempt the best match using a sequence of alternate locales. For example French Canadian (frc) fallback to French (fra), then US English (enu) and finally UK English (eng). Note that the languages available are selectable during Voicemail Pro installation. For further details refer to the Voicemail Pro manual.

     

     

     

     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   
   

 

 
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