IP Office Platform
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Avaya IP Office

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Overview of Data Routing

The IP Office system is a network router. In this role it can connect users on its LAN to remote services by using WAN links and telephone trunk connections. It can also allow users to dial-in and then act as if they were using a PC on the LAN.

As well as being a network router, the IP Office is a telephone system. These dual roles allow it to support a range of functions that involve traffic between the network and telephony interfaces. These functions use internal data channels. The number of internal data channels that can be connected from the system's LAN interface to its telephony interface at any time is restricted.

  • An internal data channel is a connection between the system's telephony and LAN interfaces. For example a Voicemail connection, an internet connection or a RAS user.

  • Calls using a VCM channel (for example VoIP calls and Avaya 4600 and 5600 Series phones) do not use a data channel.

  • The number of data channels in use does not necessarily match the number of users:

  • Several LAN network users, browsing the internet using the same service to an ISP would be a single data channel.

    Several dial-in network users would each have a separate data channel.

  • The maximum number of data channels that can be simultaneously in use for voicemail is restricted. These channels also require entry of an appropriate license.


The restriction depends on the type of Control Unit being used.

IP Office
Control Unit

Internal Data

Maximum Data Channels
for Voicemail

Small Office Edition






IP406 V1



IP406 V2











































































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