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Avaya IP Office

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Dial By Name

IP Office includes a Dial Name feature for making internal and external calls. It allows users to make calls by dialing the name on their telephone keypad and making a selection from the displayed matches or dialing further characters to improve the match.

When used to make internal calls, the name matches are based on the User Names and Full Names programmed into the system. If a user has a Full Name programmed then that takes precedence over their User Name.

When used to make external calls, the name matches are based on entries in the IP Office Directory.

Within a Small Community Network, remote User Names, Full Names and Group Names are shared and thus are available for the Dial By Name feature. Directories are not shared within a the Small Community Network, so only the Directory of the user's local IP Office is available.

The Dial Name feature uses the ITU key character layout:


Selecting Dial Name Mode:

Double-click  System.

Select the Telephony tab.

The Dial By Name checkbox operates as follows.


    When checked, matching is based on the series of characters dialed by the user.

    When unchecked, matching is based just on the first character selected.


Setting User Full Names:
The process below details doing this through Manager.

In Manager, receive the IP Office's configuration.

Click  User to display the list of users.

Double-click the required user to display their User form.

In the Full Name field enter the name required. Do not use characters other than Aa to Zz and 0 to 9.

Click OK.

Repeat for all users required.


Adding Directory Entries:
Note that Directory entries are also used for other functions such as name matching against received ICLID on incoming calls.

Click  Directory to display a list of current entries.

Either double-click on an entry to change and right-click on the list and select New.

Enter the Name and Number and click OK.

Repeat for all entries required.
















































































































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