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Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

Do Not Disturb (DND)

Summary: Redirect all calls to busy tone or to voicemail if available except those in your DND exceptions list.

Do Not Disturb (DND) is intended for use when the user is present but for some reason does not want to be interrupted. Instead calls are sent to voicemail if available, otherwise they receive busy tone.  

Avaya Do Not Disturb

Call Types Blocked

Internal

Busy or voicemail.

External

Busy or voicemail.

Hunt Group

Not presented.

Page

Not presented.

Follow Me

Rings.

Forwarded

Busy.

VM Ringback

Rings

Automatic Callback

Rings

Transfer Return

No return.

Hold Return

Remain on hold

Park Return

Busy or voicemail.

  • Exceptions
    Specific numbers can be added to the user's Do Not Disturb Exception List. Calls from those numbers override DND. N and X wildcards can be used at the end of exception numbers to match a range of numbers. For external numbers, this uses the incoming caller line ID (ICLID) received with the call.

  • Priority
    Enabling DND overrides any Follow Me or forwarding set for the user, except for calls in the user's Do Not Disturb Exception List.

  • Phone
    When enabled, the phone can still be used to make calls. An N is displayed on DS phones and normal dial tone is replaced by system locale specific alternate dial tone unless secondary dial tone is triggered.

 

Do Not Disturb Controls

Do Not Disturb

Manager

A user's DND settings can be viewed and changed through the User | DND tab within the IP Office's configuration settings.   

Controls

The following short code features/button programming actions can be used:

Feature/Action

Short
Code

Default

Button

Do Not Disturb On

*08

- Toggles.

Do Not Disturb Off

*09

Do Not Disturb Exception Add

*10*N#

Do Not Disturb Exception Delete

*11*N#

Phone Manager

Users can enable DND and set exception numbers by clicking and select the Do Not Disturb tab.

When a user has DND enabled, it is indicated by DND in the title bar. It is indicated by a blue cross  symbol on Speed Dial icons set to the user.   

SoftConsole

A SoftConsole user can view and edit a user's DND settings except exception numbers. Through the directory, select the required user. Their current status including DND is shown. Double-click on the details to adjust DND on or off.

Voicemail

If voicemail is available, it is used instead of busy tone for callers not in the users exceptions list.   

For Voicemail Pro, the Play Configuration Menu action can be used to let callers switch DND on or off.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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