Do Not Disturb (DND)

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Summary: Redirect all calls to busy tone or to voicemail if available except those in your DND exceptions list.

Do Not Disturb (DND) is intended for use when the user is present but for some reason does not want to be interrupted. Instead calls are sent to voicemail if available, otherwise they receive busy tone.

Avaya Do Not Disturb

Call Types Blocked
Internal		Busy or voicemail.
External		Busy or voicemail.
Hunt Group		Not presented.
Page		Not presented.
Follow Me		Rings.
Forwarded		Busy.
VM Ringback		Rings
Automatic Callback		Rings
Transfer Return		No return.
Hold Return		Remain on hold
Park Return		Busy or voicemail.

Exceptions
Specific numbers can be added to the user's Do Not Disturb Exception List. Calls from those numbers override DND. N and X wildcards can be used at the end of exception numbers to match a range of numbers. For external numbers, this uses the incoming caller line ID (ICLID) received with the call.
Priority
Enabling DND overrides any Follow Me or forwarding set for the user, except for calls in the user's Do Not Disturb Exception List.
Phone
When enabled, the phone can still be used to make calls. An N is displayed on DS phones and normal dial tone is replaced by system locale specific alternate dial tone unless secondary dial tone is triggered.

Do Not Disturb Controls

Do Not Disturb

Manager

A user's DND settings can be viewed and changed through the User | DND tab within the IP Office's configuration settings.

Controls

The following short code features/button programming actions can be used:

Feature/Action	Short Code	Default	Button
Do Not Disturb On		*08	- Toggles.
Do Not Disturb Off		*09
Do Not Disturb Exception Add		10N#
Do Not Disturb Exception Delete		11N#

Phone Manager

Users can enable DND and set exception numbers by clicking and select the Do Not Disturb tab.

When a user has DND enabled, it is indicated by DND in the title bar. It is indicated by a blue cross symbol on Speed Dial icons set to the user.

SoftConsole

A SoftConsole user can view and edit a user's DND settings except exception numbers. Through the directory, select the required user. Their current status including DND is shown. Double-click on the details to adjust DND on or off.

Voicemail

If voicemail is available, it is used instead of busy tone for callers not in the users exceptions list.

For Voicemail Pro, the Play Configuration Menu action can be used to let callers switch DND on or off.

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