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VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.






Summary: Fallback redirects a hunt group's calls when the hunt group is not available, for example outside normal working hours.  It can be triggered manually or using an associated time profile.   

IP Office HUnt Group Fallback

  • Hunt Group Service States
    A hunt group can be in one of three states; In Service, Out of Service and Night Service. When In service, calls are presented as normal. In any other state calls are redirected.

  • Call Redirection During Fallback
    The following options are possible when a hunt group is either Out of Service or in Night Service.

  • Fallback Group
    If an Out of Service Fallback Group or Night Service Fallback Group has been set, calls are redirected to that group.

  • Voicemail
    If no fallback group has been set but voicemail is available, calls are redirected to voicemail.

  • Busy Tone
    If no fallback group has been set and voicemail is not available, busy tone is returned to calls.

  • Manually Controlling the Service State
    Manager and or short codes can be used to change the service state of a hunt group. The short code actions can also be assigned to programmable buttons on phones.

  • The  icon is used for a hunt group manually set to Night Service mode.  

  • The  icon is used for a hunt group manually set to Out of Service mode.

  • Time Profile
    A time profile can be associated with the hunt group. When outside the time profile, the hunt group is automatically place into night service. When inside the time profile, the hunt group uses manually selected mode.

  • When outside the time profile and therefore in night service, manual controls cannot be used to override the night service.

  • When a hunt group is in Night Service due to a time profile, this is not indicated within Manager.


Hunt Group Fallback Controls

Hunt Group Fallback


Hunt group fallback selection is done through the Hunt Group | Fallback tab.

A time profile if required is set through the Time Profile | Time Profile tab.


The following short code features/button programming actions can be used:





Set Hunt Group Night Service


- Toggles.

Clear Hunt Group Night Service


Set Hunt Group Out of Service

- Toggles.

Clear Hunt Group Out of Service

Note that for a hunt group using a time profile, these controls only are only applied when the hunt group is within the specified time profile period. When outside its time profile, the hunt group is in night service mode and cannot be overridden.  

Phone Manager

There are no specific controls for the operation of hunt group fallback.


There are no specific controls for the operation of hunt group fallback.


There are no specific controls for the operation of hunt group fallback.  





































































































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