Hunt Group Service States
A hunt group can be in one of three states; In Service, Out of Service and Night Service. When In service, calls are presented as normal. In any other state calls are redirected.
Call Redirection During Fallback
The following options are possible when a hunt group is either Out of Service or in Night Service.
If an Out of Service Fallback Group or Night Service Fallback Group has been set, calls are redirected to that group.
If no fallback group has been set but voicemail is available, calls are redirected to voicemail.
If no fallback group has been set and voicemail is not available, busy tone is returned to calls.
Manually Controlling the Service State
Manager and or short codes can be used to change the service state of a hunt group. The short code actions can also be assigned to programmable buttons on phones.
The icon is used for a hunt group manually set to Night Service mode.
The icon is used for a hunt group manually set to Out of Service mode.
A time profile can be associated with the hunt group. When outside the time profile, the hunt group is automatically place into night service. When inside the time profile, the hunt group uses manually selected mode.
When outside the time profile and therefore in night service, manual controls cannot be used to override the night service.
When a hunt group is in Night Service due to a time profile, this is not indicated within Manager.