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Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

  • Follow Me

  • Summary: Have your calls redirected to another user's extension, but use your coverage, forwarding and voicemail settings if the call receives busy tone or is not answered.
  • Follow Me is intended for use when a user is present to answer calls but for some reason is working at another extension such as temporarily sitting at a colleague's desk or in another office or meeting room. Typically you would use Follow Me if you don't have a Hot Desking login code or if you don't want to interrupt your colleague from also receiving their own calls.

Follow Me - Avaya IP Office

Call Types Redirected

Internal

Redirected.

External

Redirected.

Hunt Group

Redirected.

Page

Redirected.

Follow Me

Not redirected.

Forwarded

Redirected.

VM Ringback

Not redirected.

Automatic Callback

Not redirected.

Transfer Return

Redirected.

Hold Return

Not redirected.

Park Return

Not redirected.

  • Priority
    Follow Me is overridden by DND except for callers in the user's DND Exception Numbers List. Follow Me overrides Forward Unconditional but can be followed by the user's Forward on Busy or Forward on No Answer based on the status of the Follow Me destination.  

  • Destination
    The destination must be an internal user extension number. It cannot be a hunt group extension number or an external number.

  • Duration
    The Follow Me user's no answer timeout is used. If this expires, the call either follows their Forward on No Answer setting if applicable, or goes to voicemail is available. Otherwise the call continues to ring at the destination.  

  • Phone
    When enabled, the phone can still be used to make calls. Normal dial tone is replaced by system locale specific alternate dial tone unless secondary dial tone is triggered.

  • Exceptions

  • The Follow Me destination can make return calls which will not be redirected.

  • The call coverage settings of the user are applied to their Follow Me calls. The call coverage settings of the destination are not applied to Follow Me calls it receives.

 

Follow Me Controls

Follow Me

Manager

A user's Follow Me settings can be viewed and changed through the User | Forwarding tab within the IP Office's configuration settings. Note that on this tab, entering a Follow Me Number also enables Follow Me.  

Controls

The following short code features/button programming actions can be used:

Feature/Action

Short
Code

Default

Button

Follow Me Here

*12*N#

Follow Me Here Cancel

*13*N#

Follow Me To

*14*N#

Phone Manager

Users can set a Follow Me To Number and enable Follow Me through the Forwarding tab. Click and select the Forwarding tab.

When a user has Follow Me enabled, it is indicated by FollowTo and the destination in the title bar. It is not indicated on Speed Dial icons set to the user. Other status icons remain linked to the user's normal telephone and not to the status of the destination.  

SoftConsole

A SoftConsole user can view and edit a user's Follow Me settings. Through the directory, select the required user. Their current status including Follow Me is shown. Double-click on the details and select Forwarding to alter their forwarding settings including Follow Me.  

Voicemail

For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of the user is used and not the mailbox of the destination.  

For Voicemail Pro, the Play Configuration Menu action can be used to let callers alter or set their current Follow Me destination.

 

 

   
   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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