Follow Me - Manager 5.2- Avaya IP Office

IP Office Platform

	Carroll Communications Home
	Avaya IP Office

Avaya IP Office 406 r2

Avaya IP Office 412

IP Office Telephones

Phone Manager Pro

IP Office Manager

IP Office Soft Console

Avaya Conferencing

Compact Business Center

Data Networking

IP Office Expansion Modules

IP Office Licenses

Centrales Telefonicas

Voice over IP Phone Systems

Business Telephone Systems

Telecommunications Consulting

Call Intrusion/Call Pickup

Ring Back When Free/ Callback

Message Waiting Indication

Music on Hold (MOH)

How the System Receives Time

The 'No User' User

DND, Follow Me and Forwarding

Do Not Disturb (DND)

Forward Unconditional

Forward on Busy

Forward on No Answer Determining a User's Busy Status

Chaining and Loops

Transferring Calls

Off-Switch Transfer Restrictions

Overview of Hunt Groups

Hunt Group Types

Call Presentation

Hunt Group Member Availability

Hunt Group Overflow

Hunt Group Voicemail

Hunt Group Examples

Conferencing Overview

Short Code Fields and Characters

Application Dialing-Secondary Dial Tone

Line Short Codes

Least Cost Routing Overview

Short Code Matching Examples

Short Code List

Overview of Data Routing

Establish ISDN Internet Connection

ISDN Link Between IP Offices

Using a Dedicated T1/PRI ISP Link

Direct Remote Access

Creating a VoIP Link via the WAN Port Using PPP

Create VoIP Link via WAN Port Using Frame Relay

Overview of VoIP

VoIP Protocols-Performance

Small Community Networking

Enabling Small Community Networking

SCN Short Codes

Connecting a Transactional Pad

Paging / Universal Paging Access Module

Paging via an Analog Extension Port

Paging via an Analog Extension Trunk

Making Page Calls

Paging Via Voicemail Pro

Using Dial by Name

Country Locales

VoIP Implementation

IP Office Manager Pt.1

IP Office Manager Pt.2

|

voip phone equipment

|

|

partner phone systems

|

|

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Follow Me
Summary: Have your calls redirected to another user's extension, but use your coverage, forwarding and voicemail settings if the call receives busy tone or is not answered.
Follow Me is intended for use when a user is present to answer calls but for some reason is working at another extension such as temporarily sitting at a colleague's desk or in another office or meeting room. Typically you would use Follow Me if you don't have a Hot Desking login code or if you don't want to interrupt your colleague from also receiving their own calls.

Follow Me - Avaya IP Office

Call Types Redirected
Internal		Redirected.
External		Redirected.
Hunt Group		Redirected.
Page		Redirected.
Follow Me		Not redirected.
Forwarded		Redirected.
VM Ringback		Not redirected.
Automatic Callback		Not redirected.
Transfer Return		Redirected.
Hold Return		Not redirected.
Park Return		Not redirected.

Priority
Follow Me is overridden by DND except for callers in the user's DND Exception Numbers List. Follow Me overrides Forward Unconditional but can be followed by the user's Forward on Busy or Forward on No Answer based on the status of the Follow Me destination.
Destination
The destination must be an internal user extension number. It cannot be a hunt group extension number or an external number.
Duration
The Follow Me user's no answer timeout is used. If this expires, the call either follows their Forward on No Answer setting if applicable, or goes to voicemail is available. Otherwise the call continues to ring at the destination.
Phone
When enabled, the phone can still be used to make calls. Normal dial tone is replaced by system locale specific alternate dial tone unless secondary dial tone is triggered.
Exceptions
The Follow Me destination can make return calls which will not be redirected.
The call coverage settings of the user are applied to their Follow Me calls. The call coverage settings of the destination are not applied to Follow Me calls it receives.

Follow Me Controls

Follow Me

Manager

A user's Follow Me settings can be viewed and changed through the User | Forwarding tab within the IP Office's configuration settings. Note that on this tab, entering a Follow Me Number also enables Follow Me.

Controls

The following short code features/button programming actions can be used:

Feature/Action	Short Code	Default	Button
Follow Me Here		12N#
Follow Me Here Cancel		13N#
Follow Me To		14N#

Phone Manager

Users can set a Follow Me To Number and enable Follow Me through the Forwarding tab. Click and select the Forwarding tab.

When a user has Follow Me enabled, it is indicated by FollowTo and the destination in the title bar. It is not indicated on Speed Dial icons set to the user. Other status icons remain linked to the user's normal telephone and not to the status of the destination.

SoftConsole

A SoftConsole user can view and edit a user's Follow Me settings. Through the directory, select the required user. Their current status including Follow Me is shown. Double-click on the details and select Forwarding to alter their forwarding settings including Follow Me.

Voicemail

For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of the user is used and not the mailbox of the destination.

For Voicemail Pro, the Play Configuration Menu action can be used to let callers alter or set their current Follow Me destination.

avaya business partner new york

|

|

avaya one x quick edition

|

Buy phone system

|

|

PO BOX 186 Spring Lake, New Jersey 07762

1-800-429-0077 ::: 732-280-3200
Copyright 2008 CarrollCommunications.com All Rights Reserved.