Forward on Busy - Manager 5.2- Avaya IP Office

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Forward on Busy

Summary: Have your calls redirected when you are busy to another number including any external number that you can dial.

The method by which the system determines if a user is 'busy' to calls depends on factors such as whether they have multiple calls appearance buttons or Call Waiting and or Busy on Held set. See Busy.

Forward calls on busy

Call Types Forwarded
Internal		Optional.
External		Forwarded.
Hunt Group		Not presented
Page		Not presented.
Follow Me		Rings.
Forwarded		Forwarded.
VM Ringback		Rings.
Automatic Callback		Rings.
Transfer Return		Forwarded.
Hold Return		Ring/hold cycle.
Park Return		Rings.

Priority
This function is overridden by DND and or Forward Unconditional if applied. It can be applied after a Follow Me attempt. It overrides Forward on Forward on No Answer.
Destination
The destination can be any number that the user can dial. The Forward Unconditional destination number is used unless a separate number Forward on Busy Number is set. If Inhibit Off-Switch Transfers is applied, the caller is directed to voicemail if available, otherwise they receive busy tone.
Duration
The destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail is available. Calls to an external destination sent on trunks that do not signal their state, for example analog loop start trunks, are assumed to have been answered.
Phone
Forward on Busy is not indicated and normal dial tone is used.

Forward on Busy Controls

Forward on Busy

Manager

A user's forwarding settings can be viewed and changed through the User | Forwarding tab within the IP Office's configuration settings.

Controls

The following short code features/button programming actions can be used:

Feature/Action	Short Code	Default	Button
Forward Number		07N#
Forward on Busy Number		57N#
Forward on Busy On		*03	- Toggles.
Forward on Busy Off		*04
Disable Internal Forwards
Enable Internal Forwards
Disable Internal Forward Busy or No Answer
Enable Internal Forward Busy or No Answer
Set No Answer Time

Phone Manager

Users can set a forward destination number and enable Forward on Busy through the Forwarding tab. Click and select the Forwarding tab.

When a user has Forward on Busy enabled, it is indicated by Fwd on Busy and the destination in the title bar. It is not indicated by Speed Dial icons set to that user.

SoftConsole

A SoftConsole user can view and edit a user's forwarding settings. Through the directory, select the required user. Their current forwarding status is shown. Double-click on the details and select Forwarding to alter their forwarding settings.

Voicemail

For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of the user is used and not the mailbox of the destination.

For Voicemail Pro, the Play Configuration Menu action can be used to let callers set the forward destination. It cannot however be used to enable Forward on Busy or set a separate Forward on Busy number.