DND, Follow Me and Forwarding - Manager 5.2- Avaya IP Office

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DND, Follow Me and Forwarding

This section contains topics looking at how users can have their calls automatically redirected. As illustrated, there is a order of priority in which the redirect methods are used.

Automatically redirect your calls

Do Not Disturb (DND)
Redirect all calls to voicemail if available, otherwise return busy tone. DND overrides all the redirect method below unless the calling number is in the user's DND Exception Numbers List.

Follow Me
Redirect all calls to another extension that the users is temporarily sharing. Follow Me overrides Forward Unconditional. The Follow Me destination is busy or does not answer, the user's Forward on Busy or Forward on No Answer options can be used if set.

Forward Unconditional
Redirect the user's external calls to another number. That number can be any number the user can normally dial including external numbers. Forwarding of hunt group and internal calls is optional. Forward Unconditional overrides Forward on Busy and Forward on No Answer.

Forward on Busy
Redirects the user's external calls when the system sees the user as being busy. Uses the same number as Forward Unconditional unless a separate Forward on Busy Number is set. Forwarding internal calls is optional. Forward on Busy overrides Forward on No Answer.

Forward on No Answer
Redirects the user's external calls when they ring for longer than the user's No Answer Time. Uses the same number as Forward Unconditional unless a separate Forward on Busy Number is set. Forwarding internal calls is optional.

Notes

Retrieving Externally Forwarded Calls
Where a call is forwarded to an external destination and receives busy or is not answered within the forwarding user's No Answer Time, the system will attempt to retrieve the call. If forwarded on a trunk that does not indicate its state, for example an analog loop start trunks, the call is assumed to have been answered.
Off-Switch Forwarding Restrictions
User forwarding is subject to the same restrictions as transferring calls. To bar a user from forwarding calls to an external number, the Inhibit Off-Switch Transfers option on the User | Telephony tab should be selected. To bar all users from forwarding calls to external numbers the Inhibit Off-Switch Transfers option on the System | Telephony tab should be selected. See Off-switch Transfer Restrictions