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Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

DND, Follow Me and Forwarding

  • This section contains topics looking at how users can have their calls automatically redirected.  As illustrated, there is a order of priority in which the redirect methods are used.

Automatically redirect your calls

Do Not Disturb (DND)
Redirect all calls to voicemail if available, otherwise return busy tone. DND overrides all the redirect method below unless the calling number is in the user's DND Exception Numbers List.  

Follow Me
Redirect all calls to another extension that the users is temporarily sharing. Follow Me overrides Forward Unconditional. The Follow Me destination is busy or does not answer, the user's Forward on Busy or Forward on No Answer options can be used if set.

Forward Unconditional
Redirect the user's external calls to another number. That number can be any number the user can normally dial including external numbers. Forwarding of hunt group and internal calls is optional. Forward Unconditional overrides Forward on Busy and Forward on No Answer.

Forward on Busy
Redirects the user's external calls when the system sees the user as being busy. Uses the same number as Forward Unconditional unless a separate Forward on Busy Number is set. Forwarding internal calls is optional. Forward on Busy overrides Forward on No Answer.

Forward on No Answer
Redirects the user's external calls when they ring for longer than the user's No Answer Time. Uses the same number as Forward Unconditional unless a separate Forward on Busy Number is set. Forwarding internal calls is optional.  

  • Notes
  • Retrieving Externally Forwarded Calls
    Where a call is forwarded to an external destination and receives busy or is not answered within the forwarding user's No Answer Time, the system will attempt to retrieve the call. If forwarded on a trunk that does not indicate its state, for example an analog loop start trunks, the call is assumed to have been answered.
  • Off-Switch Forwarding Restrictions
    User forwarding is subject to the same restrictions as transferring calls. To bar a user from forwarding calls to an external number, the Inhibit Off-Switch Transfers option on the User | Telephony tab should be selected. To bar all users from forwarding calls to external numbers the Inhibit Off-Switch Transfers option on the System | Telephony tab should be selected. See Off-switch Transfer Restrictions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   
   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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