IP Office Platform
  Carroll Communications Home
  Avaya IP Office
  Avaya IP Office 406 r2
  Avaya IP Office 412
  IP Office Telephones
  Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Avaya Conferencing
  Compact Business Center
  Short Codes
  Data Networking
  IP Office Expansion Modules
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Phone Systems
  IP Office 403

Business Phone Systems

Telecommunications Consulting NJ
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

about us | voip phone equipment | t1 lines | partner phone systems | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

Example Hunt Group

The follow are simple examples of how a department might use the facilities of an IP Office hunt group.

1. Basic Hunt Group

Scenario

The Sales department want all sales related calls to be presented first to Jane, then Peter and finally Anne.

Actions

  1. Create a hunt group named Sales and assign it an extension number.

  2. Set the Hunt Type to Linear.

  3. Add Jane, Peter and Ann to the Extension List in that order.

  4. Turn off queuing on the Queuing tab and voicemail on the Voicemail tab.

  5. Route relevant calls to the Sales group by selecting it as the destination in the appropriate Incoming Call Routes.

Results

Any call received by the Sales hunt group is first presented to Jane if she is available. If Jane is not available or does not answer within 15 seconds the call is presented to Peter. If Peter is not available or does not answer within 15 seconds the call goes Anne. Since voicemail is not on, the call will continue to be presented around the group members in that order until it is answered or the callers hangs up.

 

2. Adding Voicemail Support

Scenario

An IP Office voicemail server (Voicemail Lite or Voicemail Pro) has now been added to the IP Office system. The Sales department wants to use it to take messages from unanswered callers. When messages are left, they want Jane to receive message waiting indication.

Actions

  1. Open the Sales hunt group settings and select Voicemail On on theVoicemail tab.

  2. Select the User settings for Jane. On the Source Numbers tab, add the entry HSales.

Results

Once a call to the Sales group has been presented to all the available members, if it is still unanswered then the call will be redirected to the group's voicemail mailbox to leave a message. When a message has been left, the message waiting indication lamp on Jane's phone is lit.

 

3. Using the Queuing Facility

Scenario

The Sales department now wants calls queued when no one is available to answer. However if the number of queued calls exceeds 3 they then want any further callers directed to voicemail.

Actions

  1. Open the Sales hunt group settings and select Queuing On on the Queuing tab.

  2. Set the Queue Limit to 3.

Results

When the Sales group are all on calls or ringing, any further calls to the group are queued and receive queuing announcements from the voicemail server. When the number of queued calls exceeds 3, any further calls are routed to the group's voicemail mailbox.

 

 

4. Using Out of Service Fallback

Scenario

During team meetings, the Sales department want their calls redirected to another group, for this example Support.

Actions

  1. Open the Sales hunt group settings and select the Fallback tab. In the Out of Service Fallback Group field select the Support group.

  2. Create a system short code *98 / 300 / Set Hunt Group Out of Service.

  3. Create a system short code *99 / 300 / Clear Hunt Group Out of Service.

Results

Prior to team meetings, dialing *98 puts the Sales group into out of service mode. Its calls are then redirected to the Support group. Following the meeting, dialing *99 puts the Sales group back In Service.

 

5. Using a Night Service Time Profile

Scenario

Outside their normal business hours the Sales department want their group calls automatically sent to voicemail. This can be done using a time profile and leaving the Night Service Fallback Group setting blank.

Actions

  1. Create a Time Profile called Sales Hours and in it enter the time during which the Sales department are normally available.

  2. Open the Sales hunt group settings and select the Fallback tab.

  3. In the Time Profile field select Sales Hours.

Results

Outside the normal business hours set in the time profile, the Sales hunt group is automatically put into Night Service mode. Since no Night Service Fallback Group has been set, calls are redirected to voicemail.

 

   
   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
avaya business partner new jersey | voice mail | avaya one x quick edition | Buy phone system jersey shore | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
Copyright 2008 CarrollCommunications.com All Rights Reserved.