Overview of Hunt Groups - Manager 5.2- Avaya IP Office

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Overview of Hunt Groups

A hunt group is a collection of users accessible through a single directory number. Calls to that hunt group can be answered by any available member of the group. The order in which calls are presented can be adjusted by selecting different group types and adjusting the order in which group members are listed.

Overview of Hunt Groups Avaya IP Office

Call Presentation
The order in which the available members of the hunt group are used for call presentation is selectable.
Availability
There are a range of factors which control whether hunt group calls are presented to a user in addition to that user being a member of the hunt group.
Queuing
This optional feature allows calls to be queued when the number of calls to be presented exceeds the number of available hunt group members to which call can be presented. It uses the IP Office's voicemail server (Voicemail Lite or Voicemail Pro) to provide queue announcement messages to the queued callers.
Overflow
This optional feature can be used to redirect calls to an overflow group or groups when not answered within a set time. This only applies to calls that are ringing on available members of the hunt group. It is not applied to calls that are queued.
Fallback
A hunt group can be taken out of operation manually or using a time profile. During fallback, calls can be redirected to a fallback group or sent to voicemail or just receive busy tone. Two types of fallback are supported; night service and out of service.
Voicemail
Calls can be redirected to voicemail. The IP Office allows selection of whether hunt group calls remain in the hunt group mailbox or are copied to the individual mailboxes of the hunt group members. When messages are stored in the hunt group's own mailbox, selection of who receives message waiting indication is possible.