The order in which the available members of the hunt group are used for call presentation is selectable.
There are a range of factors which control whether hunt group calls are presented to a user in addition to that user being a member of the hunt group.
This optional feature allows calls to be queued when the number of calls to be presented exceeds the number of available hunt group members to which call can be presented. It uses the IP Office's voicemail server (Voicemail Lite or Voicemail Pro) to provide queue announcement messages to the queued callers.
This optional feature can be used to redirect calls to an overflow group or groups when not answered within a set time. This only applies to calls that are ringing on available members of the hunt group. It is not applied to calls that are queued.
A hunt group can be taken out of operation manually or using a time profile. During fallback, calls can be redirected to a fallback group or sent to voicemail or just receive busy tone. Two types of fallback are supported; night service and out of service.
Calls can be redirected to voicemail. The IP Office allows selection of whether hunt group calls remain in the hunt group mailbox or are copied to the individual mailboxes of the hunt group members. When messages are stored in the hunt group's own mailbox, selection of who receives message waiting indication is possible.