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Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
 
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

Overview of Hunt Groups

A hunt group is a collection of users accessible through a single directory number. Calls to that hunt group can be answered by any available member of the group. The order in which calls are presented can be adjusted by selecting different group types and adjusting the order in which group members are listed.

Overview of Hunt Groups Avaya IP Office

  • Call Presentation
    The order in which the available members of the hunt group are used for call presentation is selectable.

  • Availability
    There are a range of factors which control whether hunt group calls are presented to a user in addition to that user being a member of the hunt group.

  • Queuing
    This optional feature allows calls to be queued when the number of calls to be presented exceeds the number of available hunt group members to which call can be presented. It uses the IP Office's voicemail server (Voicemail Lite or Voicemail Pro) to provide queue announcement messages to the queued callers.

  • Overflow
    This optional feature can be used to redirect calls to an overflow group or groups when not answered within a set time. This only applies to calls that are ringing on available members of the hunt group. It is not applied to calls that are queued.

  • Fallback
    A hunt group can be taken out of operation manually or using a time profile. During fallback, calls can be redirected to a fallback group or sent to voicemail or just receive busy tone. Two types of fallback are supported; night service and out of service.

  • Voicemail
    Calls can be redirected to voicemail. The IP Office allows selection of whether hunt group calls remain in the hunt group mailbox or are copied to the individual mailboxes of the hunt group members. When messages are stored in the hunt group's own mailbox, selection of who receives message waiting indication is possible.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   
   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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