Hunt Group Types
At its most basic, a hunt groups settings consist of a hunt group name, an extension number, a list of hunt group members and a hunt type selection. It is the last two settings which determine the order in which incoming calls are presented to hunt group members.
The available hunt types are; Group, Linear, Circular and Most Idle. These work are follows:
Group Hunt Type |
An incoming call is presented simultaneously to all the available hunt group members. |
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Linear Hunt Type |
An incoming call is presented to the first available member in the list. If unanswered, it is presented to the next available member in the list.
The next incoming call uses the same order. It is presented to the available members starting again from the top of the list. |
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Circular Hunt Type |
This hunt type operates similarly to Linear. However the starting point for call presentation is the first available member after the last member to answer a call. |
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Most Idle Hunt Type |
This hunt type does not present calls to hunt group members in the order that they are listed. It presents calls using the order of how long the available hunt group members have been idle.
An incoming call is first presented to the available member who has been idle the longest. If unanswered it is presented to the next longest idle member. |
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