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Avaya IP Office Phones

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Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




ISDN Link Between IP Offices

To create a data link between two sites via ISDN configure the Control Unit as per the following example:

At Site A on IP address


  1. Create a Normal Service:
    The Service name can be any text and is used to identify this particular Service. The Account Name and password are presented to the remote end, therefore must match the User name and password configured at Site B. The Telephone Number is the number of the remote end.

  2. Create an IP Route:
    In the IP Address field enter the network address of the remote end, not the IP address of the Control Unit. Under Destination select the Service created above.

  3. Create a User:
    Under the Dial In tab tick Dial In On. This User account is used to authenticate the connection from the Site B. Note that as the Service and User have the same names, these two configuration forms are automatically linked and become an Intranet Service. The User password is displayed at the bottom of the Service tab as the Incoming Password.

  4. Setup RAS:
    Check the default RAS settings "DialIn" are available, otherwise create a new one. If the RAS settings are given the same name as the Service and User they are automatically linked and become a WAN Service. Ensure that the Encrypted Password option is not checked when using a WAN Service.

  5. Setup an Incoming Call Route:
    Check the default Incoming Call Route is available, otherwise create a new one. If the Incoming Number is left blank, the Incoming Call Route accepts data calls on any number. Under Destination select the RAS service created above. The Bearer Capability should be AnyData.


At Site B on IP address


  1. Repeat the above process but altering the details to create an route from Site B to Site A.


























































































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