Line Short Codes

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

IP Office Line Short Codes

Line short codes are applied to the digits received with incoming call. They are not used with all types of trunk. On other trunks they are only used in particular operation modes. The stage at which they are applied also varies.

IP Trunks
Line short codes are used if Small Community Networking (SCN) is not being used or no SCN user extension match occurs on the digits received. If no line short code match occurs then normal incoming call routing is applied.
BRI and E1 ETSI Trunks
These types of trunks use line short codes immediately. If no short code match occurs then normal incoming call routing is applied.
QSIG and SO Trunks
S0 trunks, and E1 and T1 trunks set to QSIG mode, use line short code if the digits received do not match an internal extension number. These types of trunk do not use incoming call routing.

? Short Codes

The ? character is normally used in two ways;

Default Short Code Matching
On IP Office systems outside North America, the system short code ?/./Dial/0 is added as a default short code. This short code provides a match for any dialing to which there is no other match. Therefore, on systems with this short code, the default is that any unrecognized number will be dialed to Outgoing Line Group 0.
- A ? short code used in user or user rights short codes is overridden by a ? system short code.
Hot-Line Dialing
A user short code ?D can be used to perform a short code action immediately the user extension goes off-hook. Typically this is used with door, lift and lobby phones to immediately connect the phone to a number such as the operator or reception.

The ? character can appear in the Telephone Number field of a short code. This is done with short codes using the VoicemailCollect feature. In this instance the ? character is not interpreted by the IP Office, it is used by the voicemail server.

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