Existing Connected Call
Users with an existing connected call are not available to further hunt group calls. This is regardless of the type of connected call, whether the user has available call appearance buttons or is using call waiting.
Logged On/Logged Off
IP Office allows user's to log on and off extensions, a process known as 'hot desking'. Whilst a user is logged off they are not available to receive hunt group calls.
The IP Office provides controls to temporarily disable a users' membership of a hunt group. Whilst disabled, the user is not available to receive calls directed to that hunt group.
Do Not Disturb
This function is used by users to indicate that they do not want to receive any calls. This includes hunt group calls. In call center environments this state is also known as 'Busy Not Available'. See Do Not Disturb.
Busy on Held
When a user has a held call, they can receive other calls including hunt group calls. The Busy on Held settings can be used to indicate that the user is not available to further calls when they have a held call.
Users set to Forward Unconditional are by default not available to hunt group calls. The IP Office allows the forwarding of hunt group calls to be selected as an option.
Idle /Off Hook
The hunt group member must be on-hook and idle in order to receive hunt group call ringing.