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Call Barring
Caller Display
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Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
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Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
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Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
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Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
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Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
Hot Desking
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

Hunt Group Member Availability

Summary: Details when a hunt group member is seen as being available to be presented a hunt group call.  

Hunt Group Member Availability

The Hunt Group settings within Manager list those users who are members of the hunt group and therefore may receive calls directed to that hunt group. However there are a range of factors that can affect whether a particular hunt group member is available to take hunt group calls at any time.

  • Existing Connected Call
    Users with an existing connected call are not available to further hunt group calls. This is regardless of the type of connected call, whether the user has available call appearance buttons or is using call waiting.

    • Hunt Group Call Waiting
      For Group type hunt groups, call waiting can be enabled. This requires the user to also have their personal call waiting setting enabled or to have available call appearance buttons.    

  • Logged On/Logged Off
    IP Office allows user's to log on and off extensions, a process known as 'hot desking'. Whilst a user is logged off they are not available to receive hunt group calls.

  • Membership Enabled/Disabled
    The IP Office provides controls to temporarily disable a users' membership of a hunt group. Whilst disabled, the user is not available to receive calls directed to that hunt group.

  • Do Not Disturb
    This function is used by users to indicate that they do not want to receive any calls. This includes hunt group calls. In call center environments this state is also known as 'Busy Not Available'. See Do Not Disturb.

  • Busy on Held
    When a user has a held call, they can receive other calls including hunt group calls. The Busy on Held settings can be used to indicate that the user is not available to further calls when they have a held call.

  • Forward Unconditional
    Users set to Forward Unconditional are by default not available to hunt group calls. The IP Office allows the forwarding of hunt group calls to be selected as an option.

  • Idle /Off Hook
    The hunt group member must be on-hook and idle in order to receive hunt group call ringing.

 

Hunt Group Member Availability Settings

Hunt Group Member Availability Settings

Manager

Forwarding and do not disturb controls for a user are found on the User | Forwarding and User | DND tabs.

Enabling and disabling a users hunt group membership is done by ticking or unticking the user entry in the hunt group's extensions list on the Hunt Group | Hunt Group tab.

Controls

The following short code features/button programming actions can be used:

Feature/Action

Short
Code

Default

Button

Hunt Group Enable

HGEna - Toggles.

Hunt Group Disable

HGDis

Forward Hunt Group On

-*50

FwDH+ - Toggles

Forward Hunt Group Off

-*51

FwDH-

Busy on Held

BusyH

Do Not Disturb On

-*08

DNDOn - Toggles

Do Not Disturb Off

-*09

DNDOf

Extn Login

-*35*N#

Login

Extn Logout

-*36

Logof

Phone Manager

DND, Forwarding and Busy on Held can all be controlled through Phone Manager. They are accessed by clicking  and then selecting the Do Not Disturb, Forwarding or Telephone tabs respectively.

Phone Manager Pro users can select agent mode by clicking , selecting the Agent Mode tab and selecting Agent Mode. In this mode, Phone Manager provides icons for Busy Wrap Up (Hunt group disable) and Busy Not Available (DND). It also allows individual selection of which group memberships are enabled.

Phone Manager can also be used to log on and log off when the application is started or stopped.

SoftConsole

A SoftConsole user can view and edit a user's settings. Through the directory, select the required user. Their current status including DND, Logged In and hunt group membership states are shown and can be changed. Forwarding settings can be accessed by then selecting Forwarding.  

Voicemail

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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