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Avaya Phone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Music on Hold (MOH)

The IP Office can provide music on hold (MOH) in from either an internally stored file or from an externally connected audio input.

  • Legal Requirements
    You must
    ensure that any MOH source you use complies with copyright, performing rights and other local and national legal requirements.  

  • Internal Music on Hold File
    The IP Office can use an internal music on hold file that it stores in its non
    permanent memory. If the IP Office loses power or is restarted, the file is loaded as follows:

    • Following a reboot, the IP Office will try using TFTP to download a file called holdmusic.wav. The file properties should be: PCM, 8kHz 16-bit, mono, maximum length 30 seconds.

    • The initial source for download is the system's configured TFTP server (System | System | TFTP Server IP Address). The default for this is a broadcast to the local subnet for any PC running a TFTP server.  

    • Manager acts as a TFTP server while it is running. If Manager is used as the TFTP server then the holdmusic.wav file should be placed in the Manager applications working directory.

    • If no successful TFTP download occurs, the IP Office will automatically look for a holdmusic.wav file on the control unit's compact flash memory card if present and will download that file. (Small Office Edition and IP406 V2 control units with IP Office 3.1 or higher)    

    • If IP Office has not loaded a hold music file it will retry loading a hold music file approximately every five minutes.

    • If an internal music on hold file is downloaded, the IP Office will automatically write a copy of that file to its compact flash memory card if present. This will overwrite any existing music on hold file stored on that card.  (Small Office Edition and IP406 V2 control units with IP Office 3.1 or higher)

    • If an internal music on hold file is downloaded, that file is used and overrides any external music on hold source if also connected.

    • All the above operation can be cancelled by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

  • External MOH:
    An external music source can be connected to the IP Office control unit. Connect a line out audio source to the 3.5mm port marked AUDIO on the back of the control unit.

    • If the control unit downloads an internal holdmusic.wav file, the external audio port is ignored.

    • The IP Office can be forced to use the external port and not download an internal music on hold file by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

  • Default Music on Hold Tones
    This option is only supported for systems set to the locale
    Italy.  On these systems; if no external source is connected, no internal music on hold file is available and Use External Music on Hold is not selected; then the system will use a default tone for music on hold. The tone used is 425Hz repeated (0.2/0.2/0.2/3.4) seconds on/off cadence. This option is supported on IP Office 3.0(50) and higher.


Checking Music on Hold
The IP Office has a default system short code that allows you to listen to a system’s current music on hold.

  1. At an idle extension, dial *34.

  2. You will hear the system’s music on hold.




























































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