Avaya Phone Systems

IP Office Manager Pt.2

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Music on Hold (MOH)

The IP Office can provide music on hold (MOH) in from either an internally stored file or from an externally connected audio input.

• Legal Requirements
  You must ensure that any MOH source you use complies with copyright, performing rights and other local and national legal requirements.  

• Internal Music on Hold File
  The IP Office can use an internal music on hold file that it stores in its nonpermanent memory. If the IP Office loses power or is restarted, the file is loaded as follows:

• • Following a reboot, the IP Office will try using TFTP to download a file called holdmusic.wav. The file properties should be: PCM, 8kHz 16-bit, mono, maximum length 30 seconds.

  • The initial source for download is the system's configured TFTP server (System | System | TFTP Server IP Address). The default for this is a broadcast to the local subnet for any PC running a TFTP server.  

  • Manager acts as a TFTP server while it is running. If Manager is used as the TFTP server then the holdmusic.wav file should be placed in the Manager applications working directory.

  • If no successful TFTP download occurs, the IP Office will automatically look for a holdmusic.wav file on the control unit's compact flash memory card if present and will download that file. (Small Office Edition and IP406 V2 control units with IP Office 3.1 or higher)    

  • If IP Office has not loaded a hold music file it will retry loading a hold music file approximately every five minutes.

  • If an internal music on hold file is downloaded, the IP Office will automatically write a copy of that file to its compact flash memory card if present. This will overwrite any existing music on hold file stored on that card.  (Small Office Edition and IP406 V2 control units with IP Office 3.1 or higher)

  • If an internal music on hold file is downloaded, that file is used and overrides any external music on hold source if also connected.

  • All the above operation can be cancelled by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

• External MOH:
  An external music source can be connected to the IP Office control unit. Connect a line out audio source to the 3.5mm port marked AUDIO on the back of the control unit.

• • If the control unit downloads an internal holdmusic.wav file, the external audio port is ignored.

  • The IP Office can be forced to use the external port and not download an internal music on hold file by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

• Default Music on Hold Tones
  This option is only supported for systems set to the locale Italy.  On these systems; if no external source is connected, no internal music on hold file is available and Use External Music on Hold is not selected; then the system will use a default tone for music on hold. The tone used is 425Hz repeated (0.2/0.2/0.2/3.4) seconds on/off cadence. This option is supported on IP Office 3.0(50) and higher.

Checking Music on Hold
The IP Office has a default system short code that allows you to listen to a system’s current music on hold.

1. At an idle extension, dial *34.

2. You will hear the system’s music on hold.