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Avaya Phone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Network Address Translation (NAT)

NAT allows the addresses used within your LAN to be replaced by a different address when connecting to an external service.

Typically a service provider will allocate you a single IP address to be used when connecting to their service. NAT allows all your user's traffic to appears to be coming from that single address without having to change any of your user's real addresses. This is useful as internally most networks use addresses that have been reserved for public use within networks but are not valid for routing across the internet (since the same addresses may be being used on other networks). Also as stated it allows multiple users to use the same service simultaneously.

The use of NAT is automatically enabled if the IP Office Service being used includes an IP address that is not in the same domain as the its LAN1 IP address.

An exception to the above applies for the Small Office Edition and IP412 control units. These units have two LAN's, LAN1 and LAN2. For these units, on each LAN, Enable NAT can be selected and then applied to traffic between the two LAN's.

Dynamic Host Configuration Protocol (DHCP)

The IP Office can act as a simple DHCP server. When switched on with a defaulted configuration, the Control Unit request IP address information from a DHCP server. If it gets no response it assumes the role of DHCP server for the LAN.

In DHCP Server mode, by default the Control Unit issues itself the address It allocates 200 addresses for DHCP clients, to This leaves to available for any computers that need to be allocated a fixed or static IP address. is not used as this is a broadcast address for the LAN.















































































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