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Avaya IP Office

Telecommunications Consulting
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
Hot Desking
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

The 'No User' User

It is possible to have an extension which has no default associated user. This is done by not entering an Extension number on the extension's configuration form.

Such phones are associated with the setting of the NoUser user in the IP Office configuration. This user, by default, has Outgoing Call Bar enabled (User | Telephony | Outgoing Call Bar). This user can be configured in the same way as other users, to control what numbers and features unassociated phone extensions can use.

 

NoUser Source Numbers
The SourceNumbers tab of the NoUser user is used to configure a number of special options. These are then applied to all users on the IP Office system.

Source numbers that might be seen on this tab are:

  • H323SetupTimerNoLCR
    Used to set the fallback time from VoIP trunks to non-VoIP trunks within LCR. See IP Trunk Fallback.

  • LONGER_NAMES
    Used to increase the length of names sent for display on DS phones. See Caller Display.

  • HIDE_CALL_STATE
    Used to hide the call status information, for example Dial, Conn, etc, on DS phones. Used in conjunction with the LONGER_NAMES option above. See Caller Display.

  • ACD_QUEUE_DELAY=nn
    Used to change the timeout for still queued messages. The parameter nn can be replaced with a time in seconds between 20 and 180.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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