Avaya IP Office

IP Office Manager Pt.2

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

The 'No User' User

It is possible to have an extension which has no default associated user. This is done by not entering an Extension number on the extension's configuration form.

Such phones are associated with the setting of the NoUser user in the IP Office configuration. This user, by default, has Outgoing Call Bar enabled (User | Telephony | Outgoing Call Bar). This user can be configured in the same way as other users, to control what numbers and features unassociated phone extensions can use.

NoUser Source Numbers
The SourceNumbers tab of the NoUser user is used to configure a number of special options. These are then applied to all users on the IP Office system.

Source numbers that might be seen on this tab are:

• H323SetupTimerNoLCR
  Used to set the fallback time from VoIP trunks to non-VoIP trunks within LCR. See IP Trunk Fallback.

• LONGER_NAMES
  Used to increase the length of names sent for display on DS phones. See Caller Display.

• HIDE_CALL_STATE
  Used to hide the call status information, for example Dial, Conn, etc, on DS phones. Used in conjunction with the LONGER_NAMES option above. See Caller Display.

• ACD_QUEUE_DELAY=nn
  Used to change the timeout for still queued messages. The parameter nn can be replaced with a time in seconds between 20 and 180.