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Avaya IP Office

Telecommunications Consulting
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
Hot Desking
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

Off-Switch Transfer Restrictions

Users cannot transfer calls to a destination that they cannot normally dial. This applies to manual transfers and also to  automatic transfers (forwarding). In addition to call barring applied through short codes, the following IP Office settings may restrict a users ability to transfer calls.

  • Outgoing Call Bar: Default = Off (User | Telephony)
    When enabled, this setting stops a user from making any external calls. It therefore stops them making any external transfers or forwards.

  • Inhibit Off-Switch Forward/Transfer: Default = Off (System | Telephony)
    When enabled, this setting stops any user from transferring or forwarding calls externally.

  • Inhibit Off-Switch Forward/Transfer: Default = Off (User | Telephony)
    When enabled, this setting stops a specific user from transferring or forwarding calls externally.

    • When either system or user Inhibit Off-Switch Forward/Transfer is enabled, it affects the operation of the user's Phone Manager application and phone. In Phone Manager, the destination fields on the Forwarding tab are changed to drop-down lists containing only internal destinations. User attempts to set an external forward destination via a short code will receive error tone. User attempt to set an external forward destination via a programmable button on their phone will not have a Next option allowing the number to be saved.

  • Allow Outgoing Transfer: Default = Off (System | Telephony)
    When not enabled, users are only able to transfer or forward back off-switch incoming external calls.

  • Analog Trunk to Trunk Connection: Default = Off (Line | Analog)
    When not enabled, users cannot transfer or forward calls on one analog trunk back off-switch using another analog trunk.

 

Conferencing
Calls can be transferred using a conference from which the conference originator then drops. The user will normally be allowed to setup conference calls that can include two external parties. However, if the user then drops from the conference, if any transfer restriction applies then the whole conference will be dropped.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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