Avaya IP Office

IP Office Manager Pt.2

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Off-Switch Transfer Restrictions

Users cannot transfer calls to a destination that they cannot normally dial. This applies to manual transfers and also to  automatic transfers (forwarding). In addition to call barring applied through short codes, the following IP Office settings may restrict a users ability to transfer calls.

• Outgoing Call Bar: Default = Off (User | Telephony)
  When enabled, this setting stops a user from making any external calls. It therefore stops them making any external transfers or forwards.

• Inhibit Off-Switch Forward/Transfer: Default = Off (System | Telephony)
  When enabled, this setting stops any user from transferring or forwarding calls externally.

• Inhibit Off-Switch Forward/Transfer: Default = Off (User | Telephony)
  When enabled, this setting stops a specific user from transferring or forwarding calls externally.

• • When either system or user Inhibit Off-Switch Forward/Transfer is enabled, it affects the operation of the user's Phone Manager application and phone. In Phone Manager, the destination fields on the Forwarding tab are changed to drop-down lists containing only internal destinations. User attempts to set an external forward destination via a short code will receive error tone. User attempt to set an external forward destination via a programmable button on their phone will not have a Next option allowing the number to be saved.

• Allow Outgoing Transfer: Default = Off (System | Telephony)
  When not enabled, users are only able to transfer or forward back off-switch incoming external calls.

• Analog Trunk to Trunk Connection: Default = Off (Line | Analog)
  When not enabled, users cannot transfer or forward calls on one analog trunk back off-switch using another analog trunk.

Conferencing
Calls can be transferred using a conference from which the conference originator then drops. The user will normally be allowed to setup conference calls that can include two external parties. However, if the user then drops from the conference, if any transfer restriction applies then the whole conference will be dropped.