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Telephone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Paging from IP Office

Paging to and from IP Office phone's is covered by the appropriate telephone user guides. This section covers paging to 3rd-party paging equipment (centrally amplified paging systems or self-amplified speakers).

Typically, 3rd-party paging equipment uses analog connections. The IP Office can provide analog connections via either analog trunks or analog extensions. In terms of flexibility of operation once installed, the use of an analog extension port for paging is the preferred solution.  



  • The Paging Equipment must provide isolation to the IP Office analog port or an additional interface device must be fitted.

  • The Paging Equipment (and separate interface device if used) must conform to the local and national telecommunications device regulation:

    • USA: FCC approval.

    • European Union: CE marked indicating compliance with the EMC (EN41003) and Low Voltage (EN60950) directives.

    • All other countries: use equipment that complies with locals and national telecommunication device regulation.

  • Failure to observe the notes above could result in damage to the IP Office or the 3rd-party equipment.


Universal Paging Access Module
For the US, the Universal Paging Access Module (UPAM) is recommended as the interface device between the IP Office and the Paging Equipment.


  • Supports analog extension or trunk (loop or ground start) connection.

  • Requires a 24V or 48V power supply if used with trunk connections.

  • Provides a pre-announce tone heard at the paging extension and over the paging speakers. On/Off selectable.

  •  Provides a confirmation tone heard by the pager only (not supported for ground start trunks). On/Off selectable.

  • Has Paging Time control which sets the maximum page time (6 to 35 seconds) if its other disconnect controls are disabled.

  • Supports background music input via an RCA-type jack.


























































































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