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Telephone Systems

Telecommunications Consulting
Call Barring
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Hot Desking
Parking Calls
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How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
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Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
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Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Paging via an Analog Extension Port (POT Port)

IP Office analog extension ports are marked as POT. These can be used for the connection of third-party paging equipment.

The IP Office 401 (not available in North America) and IP Office 403 Control Units have integral POT ports.

IP Office Analog Extension Ports

POT ports can also be installed by the addition of an IP Office Phone Module to the system. 

IP Office Phone Module

  • The Paging Amplifier must provide isolation or an additional isolation device should be fitted.

  • The Paging Amplifier (and separate isolation device if used) must conform to the local and national telecommunications device regulation.

  • If not done automatically, it may be necessary to set the Paging Amplifier to give priority to the VOX input.

Do the following to set up a page via an analog extension port:

  1. IP Office POT Port Wiring Connection

    • Connections to POT ports should use a twin-pair cable wired as follows: 


Pin Number


RJ 45

1 to 3

Do not use.


A: Ring


B: Tip

6 to 8

Do not use.

The POT ports are rated as follows:

    • Off-Hook Current = 25mA.

    • Ring Voltage = 40V rms.

    • REN = 2


  1. Configure the Analog Extension

    1. Start IP Office Manager and receive the configuration from the IP Office.

    2. Click the  Extension icon to display the list of extensions.

    3. Double-click on the extension that will be used for the paging equipment  connection.

    4. In the Extn tab, set the following:

      • Set the Equipment Classification to Paging Speaker. In this mode the extension connects the speech path immediately without any ringing.

      • Set Caller Display Type to Off.

    5. Click on OK.


  1. Configure the Analog Extension User

    1. Click the  User icon to display the list of users.
    2. Double-click the user currently associated with the extension above.
    3. In the User tab, set the following set the Name to Paging or similar to indicate the function.
    4. In the Voicemail tab untick Voicemail On.
    5. Click OK.
  1. Create a Short Code for Paging the Extension

This stage is optional. Since the connection is via a extension with an associated user, page calls can be made using the appropriate user name or number (see "Making Page Calls"). If you skip short code creation, send the new configuration to the IP Office and reboot.

Do the following to create a short code:

    1. Click on the  ShortCode icon to display the list of short codes.

    2. Right-click on the list and select New.

    3. Enter the settings for the short code that users should dial when to make a paging call:

      • Short Code: *78
        The numbers users should dial to do a page. *78 is just an example.
      • Telephone Number: 201
        The analog extension connected to the paging equipment.
      • Feature: DialPaging
        Note that
        DialPaging is used for an analog extension connection. Dial is used for an analog trunk connection. .
    1. Click on OK.
    2. Send the new configuration to the IP Office and reboot.


























































































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