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Telephone Systems

Telecommunications Consulting
Call Barring
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Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Paging via an Analog Trunk Port

You can use the analog trunk ports provided by the ATM4 or ATM16 modules.

The ATM4 is an internal module installed into the IP Office Control Unit. Note that the ATM4 only provides Loop Start analog trunk ports.

ATM4 internal module IP Office

The ATM16 is an external expansion module. It supports both Loop Start and Ground Start analog trunks.

ATM15 external expansion module

  • The Paging Amplifier must provide isolation or an additional isolation device should be fitted.

  • The Paging Amplifier (and separate isolation device if used) must conform to the local and national telecommunications device regulation.

  • The paging connection must provide power in order to be seen as a real trunk by the IP Office.

Do the following to set up a page via an analog trunk port:

  1. Connection
    The analog trunk ports on IP Office modules are RJ45 sockets. Connections to these should use a single-pair cable wired cable as follows:

RJ45 Socket

Pin Number



1 to 3

Do not use.


A: Ring


B: Tip

6 to 8

Do not use.

  1. Configure the line via the Line configuration form in Manager:

    1. Receive the configuration from the IP Office.
    2. Click on the  Line icon to display the list of installed lines.  
    3. In the Line tab for the analog line, set the following:
      • In the Telephone Number field enter a note indicating that this is the line to the paging equipment.

      • Set the Outgoing Group ID to a unique value, that is one not used by any other line. This number will be used in a short code that routes page calls to this line.

    1. In the Analog tab, set the following:
      • Set the Trunk Type to Loop Start. Note: This is the only option with ATM4 trunks. With ATM16 trunks Ground Start can be used if required by the paging equipment.

      • Leave the remaining values at their defaults unless the instructions of the paging equipment manufacturer indicate that other values are required.
    1. Click OK.
  2. Create a Short Code for the Paging Trunk
    1. Click the ShortCode icon to display the list of system short codes.
    2. Right-click on the list and select New.
    3. Enter the settings for the short code that users should dial when to make a paging call:
      • Short Code: *88
        This is the numbers users should dial to do a page. *88 is just an example.

      • Telephone Number: .

      • Line Group ID: 20
        This must match the Outgoing Group ID set for the analog trunk.

      • Feature: Dial
        Note that
        Dial is used for an analog trunk connection. DialPaging is used for an analog extension connection.

    1. Click OK.
    2. Send the new configuration to the IP Office and reboot.




























































































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