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Avaya IP Office

Telecommunications Consulting
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
Hot Desking
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

Direct Remote Access

The IP Office support remote access for incoming data calls on trunks.

Incoming Data Calls

IP Office Remote Access

To do remote access, an incoming call is passed through the following elements of the IP Office configuration.

  •  Incoming Call Route
    A Incoming Call Route is used to match incoming remote access calls and pass them to a RAS service as the destination.

  •  RAS Service
    The RAS service defines settings relating to the data traffic methods useable with the call.

  •  User
    A user is associated with the RAS service by having the same name. The user defines the name and password required for the RAS service.

    • An R setting on the user's Source Number tab can be used to define the ICLID from which RAS calls are accepted.  

  •   Time Profile
    The user settings can specify a time profile. The time profile then controls when remote access is allowed.  

  •  Firewall Profile
    The user settings can specify a firewall profile. The firewall profile then control what traffic is allowed through the remote access connection.

  •  System | LAN
    The IP Office can provide DHCP support for remote access connections when it is set to Server or Dial in modes.  Alternatively the remote access client can use a static IP address on the IP Office's subnet.

  •  IP Route
    If the remote access client uses a IP address that is from a different subnet from the IP Office, then a IP route entry is required for returning data. The RAS service is set as the destination.

 

ISDN Remote Access Example

ISDN Remote Access

  1.  Create a User  
    The required details are:

    • In the User tab:
      Enter a
      Name and Password. IP Office is case sensitive. Remember to take care with passwords as this is a remote access link into your network.

    • In the Dial In tab:
      Ensure that
      Dial In On is ticked. The Firewall Profile and Time Profile are optional.

  2.  Create a RAS Entry  

    • In the RAS tab:
      Enter the same name as the user that you created earlier. Again, remember this is case sensitive.

  3.  Create an Incoming Call Route  

    • Set the Bearer Capability to Any Data.

    • In the Destination drop-down list, select the RAS entry created above.

    • The values that you enter for any of the other fields will depend on whether the remote user will be calling in on a particular line, number or from a set ICLID.

  4. Is a Return IP Route Needed ?
    Go to Step 6.

  5.  Create a IP Route (Optional)
    If the remote user has an IP address that is not in the same domain as the IP Office, then an IP Route is needed for return data. This is not necessary if the remote user's dial-up connection method is set to 'Obtain an IP Address Automatically' and the IP Office's DHCP mode is set to Server or DialIn.

    • Enter the IP Address and IP Mask of the remote system.

    • In the Destination drop-down list select the RAS entry created above.

 

Analog Remote Access Example

Analog Remote Access

Configuration for a connection from an analog modem call is very similar to the ISDN example. However the IP Office must be able to answer modem calls. This can be done in the following ways;

  • Modem Cards
    For all IP Office control units except the Small Office Edition, a modem card can be installed. This module allows the IP Office system to answer V.90 analog modem calls. The Internal Modem Card allows the IP Office system to support 12 simultaneous modem calls (4 only on the IP403). The Modem 2 card allows the IP Office system to support 2 simultaneous modem calls.

  • Analog Trunk Modem Mode
    On systems with an ATM4 trunk card and on the Small Office edition, the first analog trunk can be set to answer V.32 modem calls. This is done by checking the
    Modem Enabled option on the analog line settings or using the default short code *9000* to toggle this service on or off.  

  • When using an analog modem, the Bearer Capability of the incoming call route used should be Any Voice.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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