Avaya IP Office

IP Office Manager Pt.2

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Direct Remote Access

The IP Office support remote access for incoming data calls on trunks.

ISDN Remote Access Example

1.  Create a User  
   The required details are:

2. • In the User tab:
     Enter a Name and Password. IP Office is case sensitive. Remember to take care with passwords as this is a remote access link into your network.

   • In the Dial In tab:
     Ensure that Dial In On is ticked. The Firewall Profile and Time Profile are optional.

2.  Create a RAS Entry  

3. • In the RAS tab:
     Enter the same name as the user that you created earlier. Again, remember this is case sensitive.

3.  Create an Incoming Call Route  

4. • Set the Bearer Capability to Any Data.

   • In the Destination drop-down list, select the RAS entry created above.

   • The values that you enter for any of the other fields will depend on whether the remote user will be calling in on a particular line, number or from a set ICLID.

4. Is a Return IP Route Needed ?
   Go to Step 6.

5.  Create a IP Route (Optional)
   If the remote user has an IP address that is not in the same domain as the IP Office, then an IP Route is needed for return data. This is not necessary if the remote user's dial-up connection method is set to 'Obtain an IP Address Automatically' and the IP Office's DHCP mode is set to Server or DialIn.

6. • Enter the IP Address and IP Mask of the remote system.

   • In the Destination drop-down list select the RAS entry created above.

Analog Remote Access Example

Configuration for a connection from an analog modem call is very similar to the ISDN example. However the IP Office must be able to answer modem calls. This can be done in the following ways;

• Modem Cards
  For all IP Office control units except the Small Office Edition, a modem card can be installed. This module allows the IP Office system to answer V.90 analog modem calls. The Internal Modem Card allows the IP Office system to support 12 simultaneous modem calls (4 only on the IP403). The Modem 2 card allows the IP Office system to support 2 simultaneous modem calls.

• Analog Trunk Modem Mode
  On systems with an ATM4 trunk card and on the Small Office edition, the first analog trunk can be set to answer V.32 modem calls. This is done by checking the Modem Enabled option on the analog line settings or using the default short code *9000* to toggle this service on or off.  

• When using an analog modem, the Bearer Capability of the incoming call route used should be Any Voice.