The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Ring Back When Free
Also called 'callback' and 'automatic callback'. If the user called is busy and you want to be informed when they become free, you can dial any digit while listening to the busy tone and then hang up. This sets a Ring Back When Free. When the busy extension becomes free, the system will ring your telephone when also idle and, when answered, call the original target extension.
Note
If the extension called has multiple call appearance buttons, you will not receive busy until all its call appearance buttons are in use.
You must be idle (have no call connected or held) to receive the ringback.
This feature can also be set via the followings methods. These options also allow a ringback to be set when the target just rings, often known as a ringback when next used.
Using a button programmed to the Ring Back When Free function
If the button has status indication, it will show that a ring back has been set. The button can also be pressed again to cancel the ringback.
Use a short code set to the Ring Back When Free function
A short code set to this function can be used to set a ringback on any extension without having to actually make a call.
IP Office Phone Manager
This application provides the user with a button to set a ringback.
