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Avaya Phone Systems

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Ring Tones

Ring tones can be defined in the following terms:

  • Distinctive Ringing - Inside, Outside and Ringback
    A distinctive ring tone can be given for each of the different call types: an internal call, an external call and a ringback calls (voicemail calls, ringback when free calls, calls returning from park, hold or transfer).

    • The distinctive ringing patterns used for all non-analog phones are fixed as follows:

      • Internal Call: Repeated single-ring.

      • External Call: Repeated double-ring.

      • Ringback Call: Repeated single-ring followed by two short rings.

    • For analog phones, the ringing pattern used for each call type can be set through the IP Office configuration in Manager. This is done using the settings on System | Telephony and or User | Telephony tabs.  

  • Personalized Ringing
    This term refers to control of the ringing sound through the individual phones. For non-analog phones, while the distinctive ringing patterns cannot be changed, the ringer sound and tone may be personalized depending on the phone's own options. Refer to the appropriate IP Office telephone user guide.


Analog Phone Ringing Patterns

For analog phone users, the distinctive ringing pattern used for each call type can be adjusted. From the System | Telephony tab, the default ring tone for each call type (distinctive ringing) can be configured. The setting for an individual user can be altered from the system default through each user's User | Telephony tab.

The selectable ringing tones are:

  • RingNormal
    This pattern varies to match the
    Locale set in the System | System tab. This is the default for external calls.

  • RingType1: 1s ring, 2s off, etc. This is the default for internal calls.

  • RingType2: 0.25s ring, 0.25s off, 0.25s ring, 0.25s off, 0.25s ring, 1.75s off, etc. This is the default for ringback calls.

  • RingType3: 0.4s ring, 0.8s off, …

  • RingType4: 2s ring, 4s off, …

  • RingType5: 2s ring, 2s off, …

  • RingType6: 0.945s ring, 4.5s off, …

  • RingType7: 0.25s ring, 0.24 off, 0.25 ring, 2.25 off, …

  • RingType8: 1s ring, 3s off, …

  • RingType9: 1s ring, 4s off, …

  • RingType0: Same as RingNormal for the United Kingdom locale.

  • Default Ring: Shown on the User | Telephony tab. Indicates follow the settings on the System | Telephony tab.






















































































































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