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Avaya IP Office Business Phones

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Short Code Programming for Small Community Networks

With Small Community Networking enabled, the IP Offices 'learn' each others extension numbers and route extension calls appropriately.

However the same does not apply to dialing group and other numbers meant for the remote IP Office. To allow these to be routed correctly across the VoIP VPN links, short codes can be used.


We want a short code on System A which will correctly route any 3000 range number to System B. This will allow System B group numbers to be dialed from System A.

To achieve the above scenario, we will add a new system short code. By using a system short code it becomes available to all users.

  1. Receive the configuration from System A.

  2. Click the Short code configuration form to display a list of existing system short codes.

  3. Right-click on the displayed list and select New.

  4. Enter the short code settings as follows:

    • Short Code: 3XXX
      This will match any four-digit number beginning with 3.

    • Telephone Number: .
      The . indicates that the short code should output the digits as dialed.

    • Line Group ID: 3000
      This should match the
      Outgoing Group ID given to the VoIP VPN line connected to System B.

    • Feature: Dial

  5. Click OK.

  6. If the only change made to the configuration was this short code, load the new configuration using merge, otherwise load the configuration and reboot.

  7. A similar system short code can be added to System B's configuration to route 2XXX dialing to System A.


































































































































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