Avaya IP Office Business Phones

IP Office Manager Pt.2

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Short Code Programming for Small Community Networks

With Small Community Networking enabled, the IP Offices 'learn' each others extension numbers and route extension calls appropriately.

However the same does not apply to dialing group and other numbers meant for the remote IP Office. To allow these to be routed correctly across the VoIP VPN links, short codes can be used.

Scenario
We want a short code on System A which will correctly route any 3000 range number to System B. This will allow System B group numbers to be dialed from System A.

To achieve the above scenario, we will add a new system short code. By using a system short code it becomes available to all users.

1. Receive the configuration from System A.

2. Click the Short code configuration form to display a list of existing system short codes.

3. Right-click on the displayed list and select New.

4. Enter the short code settings as follows:

5. • Short Code: 3XXX
     This will match any four-digit number beginning with 3.

   • Telephone Number: .
     The . indicates that the short code should output the digits as dialed.

   • Line Group ID: 3000
     This should match the Outgoing Group ID given to the VoIP VPN line connected to System B.

   • Feature: Dial

5. Click OK.

6. If the only change made to the configuration was this short code, load the new configuration using merge, otherwise load the configuration and reboot.

7. A similar system short code can be added to System B's configuration to route 2XXX dialing to System A.