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Avaya IP Office

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Short Code Fields and Characters

Each short code, regardless of its type, has the following fields:

  • Short Code: Default =Blank, Range = Up to 31 characters.
    The digits which if matched trigger use of the short code. Characters can also be used to create short codes which cannot be dialed from a phone but can be dialed from application speed dials. However some characters have special meaning, see the table below.  

  • Telephone Number: Default = Blank, Range = Up to 31 characters.
    The number output by the short code. When necessary, this is used as parameter for the selected short code Feature. See the table below for the special characters that can be used here.

  • Line Group ID: Default = 0
    For short codes that result in a number to be dialed, this field sets the Outgoing Line Group ID of the lines that should be used. The Outgoing Line Group ID of a line is set through the Line settings.  

  • Feature: Default = Dial
    This sets the action performed by the short code when used. See Short Code Features.

  • Locale: Default = Blank
    Features that transfer the caller to Voicemail Lite or Voicemail Pro can indicate the language locale required for prompts. This is subject to the language being supported and installed on the voicemail server.

  • Force Account Code: Default = Off
    When selected, for short codes that result in the dialing of a number, the user is prompted to enter a valid account code before the call is allowed to continue.


Short Code Field Characters




Used on its own to create a short code match in the absence of any other short code match. If both a user and a system ? short code exist, the system short code is used, except for ?D below. For example, the system short code ?/./Dial/0 will route any dialing for which no other match is not found to outgoing line group 0.


This character combination makes a call to the defined phone number as soon as the user goes off-hook.


Matches a sequence of one or more dialed digits. The Dial Delay Time or a following matching character is used to resolve when dialing is complete.


Matches a single digit. When a group of X's is used, the short code matches against the total number of X's.

[ ]

Triggers secondary dial tone. See Secondary Dial Tone.


Receive sending complete. When used this must be the last character in the short code string. It instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, before acting on the short code.

  • Dialing Complete
    The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are being used.   


Telephone Number Field Characters




Allow the calling number sent with the call to be used. This character may be required by service providers in some locales.


Place any following digits in the outgoing call's Called number field rather than the Keypad field.


Wait for a connect message before sending any following digits as DTMF.


Replace with the Extension number of the dialing user.


Send data in an Information Packet rather than Set-up Packet.


Place any following digits in the outgoing call's Keypad field rather than the Called Number field. Only supported on ISDN and QSIG.


Use the last number received.


Substitute with the digits used for the N or X character match in the Short Code number field.


Place any following digits into the outgoing call's calling number field.


Pass through the Calling Party Number on IP lines. For example, to provide the incoming ICLID at the far end of a VoIP connection, a short code ? with telephone number .SS should be added to the line.


Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets the calling party number plan to ISDN and number type to National. This may be required for some network providers.


Set the maximum duration in minutes for a call plus or minus a minute. Follow the character with the number of minutes in brackets, for example t(5).


Replace with the User Name of the dialing user.


Withhold the sending of calling ID number. Operation is service provider dependent.


Wait for a Call Progress or Call Proceeding message before sending any following digits as DTMF. For example, the Y character would be necessary at a site where they have signed up with their telephone service provider to withhold international dialing until a DTMF pin/account number is entered that initiates the call progress/proceeding message.


Enter any following digits into the sub-address field.


Replace with the dialed digits that triggered the short code match.


Add a one second pause in DTMF.

" "

Use to enclose any characters that should not be interpreted as possible special characters by the IP Office. For example characters being passed to the voicemail server.


































































































































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