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Telecommunications Consulting
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
Hot Desking
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

Default System Short Code List

The following table lists the default system short codes present in an IP Office system configuration.

Most IP Office control units are available in A-Law and U-Law models. Typically U-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the using different companding, A-Law and U-Law models support different default short codes.

Short Code

Telephone Number

Feature

A-Law

U-Law

*00

Blank

Cancel All Forwarding

*01

Blank

Forward Unconditional On

*02

Blank

Forward Unconditional Off

*03

Blank

Forward On Busy On

*04

Blank

Forward On Busy Off

 

*05

Blank

Forward On No Answer On

*06

Blank

Forward On No Answer Off

*07*N#

N

Forward Number r

*08

Blank

Do Not Disturb On

*09

Blank

Do Not Disturb Off

*10*N#

N

Do Not Disturb Exception Add

*11*N#

N

Do Not Disturb Exception Del

*12*N#

N

Follow Me Here

*13*N#

N

Follow Me Cancel

*14*N#

N

Follow Me To

*15

Blank

Call Waiting On

*16

Blank

Call Waiting Off

*17

?U

Voicemail Collect

*18

Blank

Voicemail On

*19

Blank

Voicemail Off

*20*N#

N

Set Hunt Group Night Service

*21*N#

N

Clear Hunt Group Night Service

*22*N#

N

Suspend Call

*23*N#

N

Resume Call

*24*N#

N

Hold Call

*25*N#

N

Retrieve Call

*26

Clear CW

*27*N#

N

Hold CW

*28*N#

N

Suspend CW

*29

Blank

Toggle Calls

*30

Blank

Call Pickup Any

*31

Blank

Call Pickup Group

*32*N#

N

Call Pickup Extn

*33*N#

N

Call Queue

*34

Blank

Hold Music

*35*N#

N

Extn Login

*36

Blank

Extn Logout

*37*N#

N

Park Call

 

*38*N#

N

Unpark Call

 

*39

1

Relay On

 

*40

1

Relay Off

 

*41

1

Relay Pulse

*42

2

Relay On

 

*43

2

Relay Off

 

*44

2

Relay Pulse

 

*45*N#

N

Acquire Call

*46

Blank

Acquire Call

 

*47

Blank

Conference Add

 

*48

Blank

Voicemail Ringback On

  

*49

Blank

Voicemail Ringback Off

 

*50

Blank

Forward Huntgroup On

 

*51

Blank

Forward Huntgroup Off

 

*52

Blank

Cancel or Deny

 

*53*N#

N

Call Pickup Members

 

*57*N#

N

Forward On Busy Number

 

*70

Blank

Call Waiting Suspend

*70*N#

N

Dial Physical Extn By Number

 

*71*N#

N

Dial Physical Number By ID

 

*9000*

"MAINTENANCE"

Relay On

  

[9]0N;

0N

Dial

  

[9]1N;

1N

Dial

 

[9]N;

N

Dial

 

[9]XXXXXXXXXX;

XXXXXXXXXX

Dial

 

9

.

Secondary Dial Tone

?

.

Dial

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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