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Business VoIP Phone System

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Short Codes

The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed can be used as parameter for the feature.


The method of detailing a short codes settings lists the short code fields separated by a /.

  • *17/?U/VoicemailCollect
    A user dialing *17 is connected to voicemail.

  • *14*N#/N/FollowMeTo
    If a user dials *14*210# at their own extension, their calls are redirected to extension 210.


Dialing Short Codes
The following types of short code applied to on-switch dialing. The result may be an action to be performed by the IP Office, a change to the user's settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.  

  • User Short Codes
    These are useable by the specific user only.

  • User Rights/User Restrictions Short Codes
    These are useable by any users associated with the user rights or restrictions in which they are set. They can be overridden by individual user short codes.

  • System Short Codes
    These are available to all users on the IP Office system. They can be overridden by user or user rights short codes.


Post-Dialing Short Codes
When any the short code above result in a number to be dialed, further short code can be applied to that number to be dialed. This is done using the following types of short codes.

  • Least Cost Route Short Codes
    An short code that results in a number to be dialed, has is telephone number further checked for a match against LCR short codes. Time profiles can be used to control when LCR is used.

  • Transit Network Selection (TNS) Short Codes
    Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented following any other short code processing.  


Incoming Number Short Codes
On certain types of trunks short codes can be applied to the incoming digits received with calls.

  • Line Short Codes
    These short codes are used to translate incoming digits received with calls. The stage at which they are applied varies between different line types and may be overridden by an extension number match.



























































































































































































































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