The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Short Codes
The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed can be used as parameter for the feature.
Examples
The method of detailing a short codes settings lists the short code fields separated by a /.
*17/?U/VoicemailCollect
A user dialing *17 is connected to voicemail.
*14*N#/N/FollowMeTo
If a user dials *14*210# at their own extension, their calls are redirected to extension 210.
Dialing Short Codes
The following types of short code applied to on-switch dialing. The result may be an action to be performed by the IP Office, a change to the user's settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.
User Short Codes
These are useable by the specific user only.
User Rights/User Restrictions Short Codes
These are useable by any users associated with the user rights or restrictions in which they are set. They can be overridden by individual user short codes.
System Short Codes
These are available to all users on the IP Office system. They can be overridden by user or user rights short codes.
Post-Dialing Short Codes
When any the short code above result in a number to be dialed, further short code can be applied to that number to be dialed. This is done using the following types of short codes.
Least Cost Route Short Codes
An short code that results in a number to be dialed, has is telephone number further checked for a match against LCR short codes. Time profiles can be used to control when LCR is used.
Transit Network Selection (TNS) Short Codes
Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented following any other short code processing.
Incoming Number Short Codes
On certain types of trunks short codes can be applied to the incoming digits received with calls.
Line Short Codes
These short codes are used to translate incoming digits received with calls. The stage at which they are applied varies between different line types and may be overridden by an extension number match.
