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Avaya Business Phone System

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Small Community Networking

IP Office systems linked by IP trunks can have Small Community Networking (SCN) enabled. Using SCN, the separate IP Office systems 'learn' each other's extension numbers and user names. This allows extension calls between systems and support for a range of internal call features.

IP Office Small Community Networking currently supports a maximum of 500 extensions across up to 16 IP Office systems.

To set up a small community network, the following are required:

  • A working IP trunk between the IP Office systems that has been tested for correct voice and data traffic routing.

  • For Small Community Networks of more than two IP Office systems, a star network configuration is recommended.

  • VCM modules are required in all systems.

  • The extension and group numbering on each system must be unique.

  • The extension and group names on each system must be unique.

  • We also recommend that all names and numbers (groups, line, services, etc) on the separate IP Office systems are kept unique. This will reduce potential maintenance confusion.

  • All systems should use the same set of Telephony timers, especially the Default No Answer Time.


Supported Network Layouts
The IP Office systems within a Small Community network should only be connected in a star and or serial layout. For each IP Office there should only be one possible route to any other IP Office even if that route is via intermediate IP Offices. The following are examples.

IP Office Network Layouts

The use of 'mesh' layouts connections is not supported. That is connections where more there are more than one possible route between any two IP Offices.

Mesh Layouts not Supported


Small Community Network Features
The features supported across a Small Community Network are:

  • User buttons.

  • Camp-on.

  • Call Back When Free.

  • Paging.

  • Call Pick-up.

  • Internal Directory.

  • Absent Text Message.

  • Anti-Tromboning.

  • Centralized Voice Mail using Voicemail Pro.
    Within a Small Community Network, a single Voicemail Pro can be used to provide voicemail services for all the IP Office systems. For full details of installation and setup refer to the Voicemail Pro documentation. The Voicemail Pro is licensed and hosted by a chosen central IP Office system and provides full operation for that system. Queuing on remote systems is not supported. The voicemail features supported for the other remote IP Offices are:

    • User mailboxes.

    • Call recording.

    • Dial by Name.

    • Auto Attendants.

    • Breakout (requires that the numbers used are routable by the system hosting the Voicemail Pro).


Software Level Interoperation
SCN is supported between IP Office systems with the same major software level or one level of difference in major software level. For example between 3.2 and 3.1 (same major level) and between 3.2 and 2.1 (one level of difference).

This option is intended mainly to allow the phased upgrading of sites within a Small Community Network. It is still recommended that all systems within a network are upgraded to the same level where possible. Within a SCN using differing levels of software, network features will be based on the lowest level of software within the network.  




























































































































































































































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