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Avaya Business Telephone System

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





How the System Receives Time

The IP Office control unit contains a battery backed clock which is used to maintain system time during normal operation and when mains power is removed. The time is obtained using Time protocol (RFC868) requests. Note that this is different from Network Time Protocol (NTP).  

Following a reboot the IP Office control unit sends out a time request on its LAN1 interface. It first makes the request to the Voicemail Server IP address in its configuration and, if it receives no reply, then makes a broadcast request.  

The Voicemail Lite Server, Voicemail Pro Server/Service and the Manager program can all act as Time servers, giving the time as set on their host PC's. If you are running Manager when the Voicemail Server starts, then Voicemail does not start as a time server. It is therefore highly recommended that you have no copy of Manager running when you start or restart the Voicemail Server.

A specific address for the time server that should be used can be set in the IP Office configuration (System | System | Time Server IP Address). Setting this address to also disables the IP Office's time update requests.

When using a time server located in a different time zone from the IP Office, there are two mechanisms for applying an offset to the time. If Manager is acting as the time server, the time offset for each can be specified through the BOOTP entry for the system. Alternatively, the offset can specified in the IP Office configuration (System | System | Time Offset).





































































































































































































































































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