Transferring Calls - Manager 5.2- Avaya IP Office

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Transferring Calls

The following are some of the methods usable to transfer calls.

Supervised Transfer
This is a transfer where the user waits for the transfer destination to answer and potentially talks to that party before completing the transfer. However the initial consultation stage is presented as an internal call with internal call details and ringing.

Unsupervised Transfer
This is a transfer completed whilst the destination is still ringing.

Automatic Transfer - Forwarding
The IP Office allows users to automatically transfer calls using forwarding options such as Forward on Busy, Forward on No Answer and Forward Unconditional. For full details see DND, Follow Me and Forwarding.

Manual Transfer Methods
Tool	Unsupervised Transfer	Supervised Transfer	Reclaim
Analog Phone	Press R. Note that broken dial tone is heard while a call is on hold. Dial the transfer destination number. Hang-up.	Press R. Dial the transfer destination number. If the destination answers and accepts the call, hang-up. If the called party does not answer or does not want to accept the call, press R again. To return to the original caller press R.	*46
Avaya DS Phone	Press Transfer. Dial the transfer destination number. Press Transfer again to complete the transfer.	Press Transfer. Dial the transfer destination number. If the destination answers and accepts the call, press Transfer again to complete the transfer. If the called party does not answer or does not want to accept the call, press Drop. To return to the original caller press it’s call appearance button.	*46
Phone Manager	Click . Enter the transfer destination in the Number box. Select Blind Transfer button or click .	Click . Enter the transfer destination in the Number box. Select Transfer. The original call will be put on Hold. Once the call has been answered you can talk with the transfer target. To transfer the call, click . To cancel the transfer and reconnect the held call press End.	Function \| Reclaim