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Avaya Business Telephone System

Telecommunications Consulting
 
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Fallback
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
NAT & DHCP
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
 
Hot Desking
 
IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

 

Transferring Calls

The following are some of the methods usable to transfer calls.

  • Supervised Transfer
    This is a transfer where the user waits for the transfer destination to answer and potentially talks to that party before completing the transfer. However the initial consultation stage is presented as an internal call with internal call details and ringing.

  • Unsupervised Transfer
    This is a transfer completed whilst the destination is still ringing.

  • Automatic Transfer - Forwarding
    The IP Office allows users to automatically transfer calls using forwarding options such as Forward on Busy, Forward on No Answer and Forward Unconditional. For full details see DND, Follow Me and Forwarding.

Manual Transfer Methods

Tool

Unsupervised Transfer

Supervised Transfer

Reclaim

Analog Phone

  1. Press R. Note that broken dial tone is heard while a call is on hold.

  2. Dial the transfer destination number.

  3. Hang-up.  

  1. Press R.

  2. Dial the transfer destination number.

  3. If the destination answers and accepts the call, hang-up.

  4. If the called party does not answer or does not want to accept the call, press R again.

  5. To return to the original caller press R.

*46

Avaya DS Phone

  1. Press   Transfer.

  2. Dial the transfer destination number.

  3. Press   Transfer again to complete the transfer.

  1. Press   Transfer.

  2. Dial the transfer destination number.

  3. If the destination answers and accepts the call, press  Transfer again to complete the transfer.

  4. If the called party does not answer or does not want to accept the call, press   Drop.

  5. To return to the original caller press it’s call appearance button.

*46

Phone Manager

  1. Click .

  2. Enter the transfer destination in the Number box.

  3. Select Blind Transfer button or click .

  1. Click .

  2. Enter the transfer destination in the Number box.

  3. Select Transfer. The original call will be put on Hold.

  4. Once the call has been answered you can talk with the transfer target.

  5. To transfer the call, click .

  6. To cancel the transfer and reconnect the held call press End.

Function | Reclaim

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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