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Business Telephone System

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Forward Unconditional

Summary: Have your calls redirected immediately to another number including any external number that you can dial.

Forward unconditional IP Office

Call Types Forwarded





Hunt Group



Not presented.

Follow Me




VM Ringback


Automatic Callback


Transfer Return


Hold Return

Ring/hold cycle.

Park Return


  • Priority
    This function is overridden by DND and or Follow Me if applied. It overrides Forward on Busy and Forward on No Answer.

  • Destination
    The destination can be any number that the user can dial. If external and Inhibit Off-Switch Transfers is applied, the caller is directed to voicemail if available, otherwise they receive busy tone.  

  • Duration
    The destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail is available. Otherwise the call continues to ring at the destination. Calls to an external destination sent on trunks that do not signal their state, for example analog loop start trunks, are assumed to have been answered.

  • Phone
    When enabled, the phone can still be used to make calls. An D is displayed on DS phones and normal dial tone is replaced by system locale specific alternate dial tone unless secondary dial tone is triggered.


Forward Unconditional Controls

Forward Unconditional


A user's forwarding settings can be viewed and changed through the User | Forwarding tab within the IP Office's configuration settings.   


The following short code features/button programming actions can be used:





Forward Number


Forward Unconditional On


- Toggles.

Forward Unconditional Off


Forward Hunt Group Calls On

- Toggles.

Forward Hunt Group Calls Off

Disable Internal Forwards

Enable Internal Forwards

Disable Internal Forward Unconditional

Enable Internal Forward Unconditional

Set No Answer Time

Phone Manager

Users can set a forward destination number and enable Forward Unconditional through the Forwarding tab. Click and select the Forwarding tab.

When a user has Forward Unconditional enabled, it is indicated by Fwd unconditional and the destination in the title bar. It is indicated by a green arrow  symbol on Speed Dial icons set to that user.


A SoftConsole user can view and edit a user's forwarding settings. Through the directory, select the required user. Their current forwarding status is shown. Double-click on the details and select Forwarding to alter their forwarding settings.  


For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of the user is used and not the mailbox of the destination.  

For Voicemail Pro, the Play Configuration Menu action can be used to let callers set their current forwarding destination and switch Forwarding Unconditional on/off.





































































































































































































































































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