Forward Unconditional

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Summary: Have your calls redirected immediately to another number including any external number that you can dial.

Forward unconditional IP Office

Call Types Forwarded
Internal		Optional.
External		Forwarded.
Hunt Group		Optional.
Page		Not presented.
Follow Me		Rings.
Forwarded		Forwarded.
VM Ringback		Rings.
Automatic Callback		Rings.
Transfer Return		Forwarded.
Hold Return		Ring/hold cycle.
Park Return		Rings.

Priority
This function is overridden by DND and or Follow Me if applied. It overrides Forward on Busy and Forward on No Answer.
Destination
The destination can be any number that the user can dial. If external and Inhibit Off-Switch Transfers is applied, the caller is directed to voicemail if available, otherwise they receive busy tone.
Duration
The destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail is available. Otherwise the call continues to ring at the destination. Calls to an external destination sent on trunks that do not signal their state, for example analog loop start trunks, are assumed to have been answered.
Phone
When enabled, the phone can still be used to make calls. An D is displayed on DS phones and normal dial tone is replaced by system locale specific alternate dial tone unless secondary dial tone is triggered.

Forward Unconditional Controls

Forward Unconditional

Manager

A user's forwarding settings can be viewed and changed through the User | Forwarding tab within the IP Office's configuration settings.

Controls

The following short code features/button programming actions can be used:

Feature/Action	Short Code	Default	Button
Forward Number		07N#
Forward Unconditional On		*01	- Toggles.
Forward Unconditional Off		*02
Forward Hunt Group Calls On			- Toggles.
Forward Hunt Group Calls Off
Disable Internal Forwards
Enable Internal Forwards
Disable Internal Forward Unconditional
Enable Internal Forward Unconditional
Set No Answer Time

Phone Manager

Users can set a forward destination number and enable Forward Unconditional through the Forwarding tab. Click and select the Forwarding tab.

When a user has Forward Unconditional enabled, it is indicated by Fwd unconditional and the destination in the title bar. It is indicated by a green arrow symbol on Speed Dial icons set to that user.

SoftConsole

A SoftConsole user can view and edit a user's forwarding settings. Through the directory, select the required user. Their current forwarding status is shown. Double-click on the details and select Forwarding to alter their forwarding settings.

Voicemail

For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of the user is used and not the mailbox of the destination.

For Voicemail Pro, the Play Configuration Menu action can be used to let callers set their current forwarding destination and switch Forwarding Unconditional on/off.

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