Avaya Telephone System

IP Office Manager Pt.2

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Using Dial Name

The Directory function can be assigned to a programmable key on most DS phones. It is also available through the phone menu on phones with a Menu  key.  

1. Press the programmable button that has been set to the Dir function.

2. • On phones with a Menu  key, press Menu  and select Dir. Alternatively, press Menu  twice, then press  and then select Dir.
2. Select from INDeX (internal extensions), Group (Hunt Groups) or Extrn (numbers in the IP Office Directory).
3. The next steps depend on which mode of working your system is using:

4. • Dial Name Mode (System | Telephony | Dial by Name checked)

   • 1. Using the letter keys, start dialing the name that you want. For example, for names starting with John dial 5646. Ignore any spaces in the name.
     2. The display will show the first match to the letters entered so far. Either enter further letters or use the  and  keys to scroll through the other matches found.
     3. If NO MATCH is displayed press  to go back to the previous step.
     4. When the name you want is shown, select Call.
     5. If you cannot find the name you want press Exit .
   • Classic Mode (System | Telephony | Dial By Name not checked)

   • 1. Press the dial pad button that matches the first letter of the name you want. For example, to select L press the 5 key three times.

     2. Use the  and  keys to scroll through the matching entries. You can press another key on the dialing pad to select a different first letter.

     3. When the name you want is shown, select Call.

     4. If you cannot find the name you want press Exit .