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Avaya Telephone System

Telecommunications Consulting
Call Barring
Caller Display
Call Intrusion/Call Pickup
Call Waiting
Hot Desking
Parking Calls
Ring Back When Free/ Callback
Message Waiting Indication
Ring Tones
Music on Hold (MOH)
How the System Receives Time
The 'No User' User
DND, Follow Me and Forwarding
Do Not Disturb (DND)
Follow Me
Forward Unconditional
Forward on Busy
Forward on No Answer Determining a User's Busy Status
Chaining and Loops
Transferring Calls
Off-Switch Transfer Restrictions
Overview of Hunt Groups
Hunt Group Types
Call Presentation
Hunt Group Member Availability
Using Queuing
Hunt Group Overflow
Hunt Group Voicemail
Hunt Group Examples
Conferencing Overview
Short Codes
Short Code Fields and Characters
User Dialing
Application Dialing-Secondary Dial Tone
Line Short Codes
Least Cost Routing Overview
Short Code Matching Examples
Short Code List
Overview of Data Routing
Establish ISDN Internet Connection
ISDN Link Between IP Offices
Using a Dedicated T1/PRI ISP Link
Direct Remote Access
Creating a VoIP Link via the WAN Port Using PPP
Create VoIP Link via WAN Port Using Frame Relay
Overview of VoIP
VoIP Protocols-Performance
Small Community Networking
Enabling Small Community Networking
SCN Short Codes
Connecting a Transactional Pad
Paging / Universal Paging Access Module
Paging via an Analog Extension Port
Paging via an Analog Extension Trunk
Making Page Calls
Paging Via Voicemail Pro
Dial By Name
Using Dial by Name
Country Locales
VoIP Implementation
Hot Desking
IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Using Dial Name

The Directory function can be assigned to a programmable key on most DS phones. It is also available through the phone menu on phones with a Menu  key.  

  1. Press the programmable button that has been set to the Dir function.

    • On phones with a Menu  key, press Menu  and select Dir. Alternatively, press Menu  twice, then press  and then select Dir.
  2. Select from INDeX (internal extensions), Group (Hunt Groups) or Extrn (numbers in the IP Office Directory).
  3. The next steps depend on which mode of working your system is using:
    • Dial Name Mode (System | Telephony | Dial by Name checked)

      1. Using the letter keys, start dialing the name that you want. For example, for names starting with John dial 5646. Ignore any spaces in the name.
      2. The display will show the first match to the letters entered so far. Either enter further letters or use the  and  keys to scroll through the other matches found.
      3. If NO MATCH is displayed press  to go back to the previous step.
      4. When the name you want is shown, select Call.
      5. If you cannot find the name you want press Exit .
    • Classic Mode (System | Telephony | Dial By Name not checked)
      1. Press the dial pad button that matches the first letter of the name you want. For example, to select L press the 5 key three times.

      2. Use the  and  keys to scroll through the matching entries. You can press another key on the dialing pad to select a different first letter.

      3. When the name you want is shown, select Call.

      4. If you cannot find the name you want press Exit .






































































































































































































































































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